General Manager

HOTWORX - North Greenbush, NY; Town of Guilderland (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base compensation

Commission and performance-based bonus

Complimentary HOTWORX membership

Training and ongoing support

Opportunities for professional growth

Lead a brand-new HOTWORX studio

Job summary

HOTWORX Guilderland is seeking a proactive General Manager to lead daily studio operations, drive memberships and revenue, and build a high-energy team dedicated to member experience.

The role blends hands-on leadership with community outreach, team development and brand standards to deliver measurable results and growth for our 40-hour weekly schedule.

Qualifications

• Previous management, sales, fitness, hospitality or customer-service experience preferred.
• Ability to lead a team and achieve sales goals.
• Strong communication, organization and follow-up skills.

Responsibilities

• Lead daily operations of the HOTWORX Guilderland studio.
• Recruit, train, schedule, motivate and manage studio staff.
• Create a positive, energetic and results-focused team culture.
• Meet and exceed monthly membership, revenue, retention and retail goals.
• Respond to leads quickly via calls, texts and emails.
• Conduct studio tours and close membership sales.
• Oversee presale and grand-opening efforts for the new location.
• Develop relationships with local businesses and community partners.
• Organize outreach events and referral programs.
• Monitor member satisfaction and manage engagements.

Skills

Leadership

Sales skills

Communication

Team building

Customer service

Tools

POS system

Membership software

Job description

General Manager – HOTWORX Guilderland

Location: Guilderland, New York Position: Full-Time General Manager
Schedule: 40 hours per week, including some evenings and weekends

About HOTWORX

HOTWORX is a 24-hour infrared fitness studio offering members a unique combination of heat, infrared energy and virtually instructed workouts. Our Guilderland studio is looking for an energetic, sales-driven leader who is excited to build a strong membership base, develop a winning team and create an exceptional experience for every member.

Position Overview

The General Manager is responsible for the overall sales, operations and performance of the HOTWORX Guilderland studio. This is a hands-on leadership position for someone who enjoys connecting with people, developing a team and working toward measurable goals.

The ideal candidate is outgoing, organized, dependable and comfortable leading from the front. You will be expected to generate leads, sell memberships, build relationships within the community and hold the team accountable for delivering excellent results.

Key Responsibilities

• Lead all daily operations of the HOTWORX Guilderland studio
• Recruit, train, schedule, motivate and manage studio staff
• Create a positive, energetic and results-focused team culture
• Meet and exceed monthly membership, revenue, retention and retail goals
• Respond to leads quickly and consistently through calls, texts and emails
• Conduct studio tours, explain the benefits of HOTWORX and close membership sales
• Manage presale and grand-opening efforts for the new Guilderland location
• Develop relationships with local businesses, schools, organizations and community partners
• Organize outreach events, lead-generation opportunities and studio promotions
• Build and manage referral, ambassador and member-engagement programs
• Monitor member satisfaction and respond professionally to questions or concerns
• Reduce cancellations by maintaining consistent member communication and engagement
• Oversee billing follow-up, membership documentation and account accuracy
• Maintain a clean, safe, organized and welcoming studio environment
• Manage inventory, retail displays and product sales
• Track key performance indicators and provide regular performance updates to ownership
• Ensure all HOTWORX policies, procedures and brand standards are followed

Qualifications

• Previous management, sales, fitness, hospitality or customer-service experience preferred
• Proven ability to lead a team and achieve sales goals
• Strong communication, organization and follow-up skills
• Confident speaking with prospective members in person and by phone
• Comfortable with outbound sales, community networking and business development
• Ability to coach employees, set expectations and hold the team accountable
• Positive, professional and dependable
• Comfortable using scheduling, membership-management and point-of-sale technology
• Available to work a flexible 40-hour schedule, including some evenings and weekends
• Passion for fitness, wellness and helping others achieve their goals

What We Offer

• Competitive base compensation
• Commission and performance-based bonus opportunities
• Complimentary HOTWORX membership
• Training and ongoing support
• Opportunities for professional growth as our organization continues to expand
• The chance to lead and grow a brand-new HOTWORX studio

Physical Requirements

This position requires the ability to stand for extended periods, move throughout the studio and occasionally lift or move items weighing up to 30 pounds.