General Manager

Coma Coffee Roasters; Lansing (KS); On-site; USD 65,000 - 95,000; Full time

Job summary

HOTWORX® is seeking a dynamic General Manager to lead our Lansing, KS franchise location with a focus on daily operations and outstanding guest experiences.

You will drive sales, implement effective management strategies, recruit and train staff, and maintain brand standards while ensuring safety and cleanliness of the studio. CPR/AED certification preferred.

Qualifications

• Previous experience in management, preferably in the fitness or wellness industry.
• Strong leadership and communication skills.
• Ability to motivate and inspire staff to achieve goals.
• Excellent organizational and time management skills.
• Detail-oriented with a focus on providing exceptional customer service.
• CPR, AED, and First Aid certification preferred.

Responsibilities

• Develop and maintain overall success of the HOTWORX® franchise location.
• Implement effective management strategies, marketing tactics, and consultative sales skills.
• Maintain the integrity and good reputation of the HOTWORX® brand through various marketing tactics.
• Facilitate weekly and monthly staff meetings and training sessions.
• Strive for 5-star online ratings on various platforms by maintaining a culture of supreme customer service.
• Empower staff to resolve customer grievances and provide appropriate solutions.
• Maintain accurate member and employee records and ensure compliance with training requirements.
• Actively recruit and interview for staff positions, ensuring adherence to hiring processes.
• Set, communicate, and monitor individual sales goals for all employees.
• Develop creative incentives to motivate employees and achieve sales targets.
• Maintain cleanliness and safety standards throughout the studio, including equipment maintenance.
• Perform monthly inventory counts and order new retail inventory as needed.
• Ensure proper data entry for all guests, members, and clients.
• Perform daily bank deposit processes and manage monthly EFT billing.
• Monitor and analyze lead flow from online/social media advertising.
• Utilize all HOTWORX® marketing tools to maximize traffic and sales.

Skills

Leadership

Communication

Sales skills

Operations management

Staff training

Customer service

Job description

Full job description

• Job Title: General Manager
• Company: HOTWORX®
• Location: Lansing, KS

About Us:

• HOTWORX® is dedicated to revolutionizing the fitness industry through the use of infrared heat. Our innovative approach to fitness provides our members with a unique, efficient, and effective workout experience. As a franchise location, we are committed to upholding the standards of the HOTWORX® brand and delivering exceptional service to our members.
• Position Overview:
• We are seeking a dynamic and motivated individual to join our team as a General Manager. The GM will play a pivotal role in the success of our franchise location by overseeing daily operations, implementing effective management strategies, driving sales, and ensuring superior customer service.
• Key Responsibilities:
• Develop and maintain overall success of the HOTWORX® franchise location.
• Implement effective management strategies, marketing tactics, and consultative sales skills.
• Maintain the integrity and good reputation of the HOTWORX® brand through various marketing tactics.
• Facilitate weekly and monthly staff meetings and training sessions.
• Strive for 5-star online ratings on various platforms by maintaining a culture of supreme customer service.
• Empower staff to resolve customer grievances and provide appropriate solutions.
• Maintain accurate member and employee records and ensure compliance with training requirements.
• Actively recruit and interview for staff positions, ensuring adherence to hiring processes.
• Set, communicate, and monitor individual sales goals for all employees.
• Develop creative incentives to motivate employees and achieve sales targets.
• Maintain cleanliness and safety standards throughout the studio, including equipment maintenance.
• Perform monthly inventory counts and order new retail inventory as needed.
• Ensure proper data entry for all guests, members, and clients.
• Perform daily bank deposit processes and manage monthly EFT billing.
• Monitor and analyze lead flow from online/social media advertising.
• Utilize all HOTWORX® marketing tools to maximize traffic and sales.
• Qualifications:
• Previous experience in management, preferably in the fitness or wellness industry.
• Strong leadership and communication skills.
• Ability to motivate and inspire staff to achieve goals.
• Excellent organizational and time management skills.
• Detail-oriented with a focus on providing exceptional customer service.
• CPR, AED, and First Aid certification preferred.
• Willingness to complete required training and certifications.
• Work Hours:
• Monday - Thursday: 11am - 8pm
• Friday: 9am - 6pm
• Saturday: 11am - 4pm
• (*Additional hours may be assigned as needed)

Join our team and help us continue to grow and succeed in providing the ultimate fitness experience to our members!