General Manager

Scenthound Scottsdale Shea, AZ; Scottsdale (AZ); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Training & development

Job summary

Scenthound is a wellness-focused dog care company that emphasizes membership-based services focused on preventive care. You will lead a store team, drive membership growth, and manage daily operations to deliver exceptional experiences for dogs and their owners.

The role blends sales, people leadership, and operations in a fast-paced environment with opportunities for career advancement and ongoing training.

Qualifications

• Proven people management and leadership experience.
• Experience in sales and marketing, preferably in retail or hospitality.
• Strong communication skills with the ability to educate, persuade, and motivate.
• Dog or pet experience preferred but not required.

Responsibilities

• Own and drive membership sales and engagement.
• Drive top-line revenue through memberships, add-on services, and retail (secondary focus).
• Educate pet parents on the value of routine hygiene and preventive wellness.
• Lead, coach, and manage a team of approximately 6–10 team members.
• Interview, hire, onboard, coach, and termination decisions when necessary.
• Conduct daily huddles to align the team on goals, priorities, and performance.
• Manage staff productivity, scheduling, and utilization.
• Create a positive, accountable, and growth-oriented team culture.
• Oversee daily Scenter operations to ensure efficiency, safety, and consistency with brand standards.
• Ensure a seamless, high-quality experience for dogs and pet parents from check-in through pick-up.
• Hold the team accountable for delivering exceptional drop-off and pick-up experiences that educate pet parents and drive membership conversion.
• Monitor and optimize calendar utilization, staffing levels, and workflow to support demand and revenue goals.
• Ensure accurate execution of the SCENT Check process as a core educational and sales tool.
• Maintain oversight of inventory, cleanliness, and facility standards.
• Uphold all safety protocols, operational procedures, and brand expectations.
• Identify operational opportunities and implement improvements that enhance performance, customer experience, and team effectiveness.

Skills

Leadership

Sales mindset

People management

Retail operations

Communication skills

Customer-facing

Dog experience (preferred)

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Training & development

About the Role

Lead the Pack at Scenthound!

As a Scenter Manager, you are responsible for driving membership growth, revenue performance, and team execution while delivering an exceptional experience for dogs and pet parents. This is a highly visible leadership role that blends sales, people management, and operations in a fast-paced, mission-driven environment.

This role is ideal for a proactive, results-driven leader who thrives on sales, coaching teams, and building strong community relationships. Scenthound offers clear career pathing and advancement opportunities for top performers.

What You’ll Do

Sales & Revenue Leadership

• Own and drive membership sales and engagement
• Drive top-line revenue through memberships, add-on services, and retail (secondary focus)
• Educate pet parents on the value of routine hygiene and preventive wellness

Marketing & Community Engagement

• Leverage marketing leads to drive trial visit scheduling
• Build brand awareness through local store marketing, partnerships, and grassroots efforts
• Represent Scenthound in the community through events, outreach, and relationship-building

Team Leadership & Development

• Lead, coach, and manage a team of approximately 6–10 team members
• Interview, hire, onboard, coach, and make termination decisions when necessary
• Conduct daily huddles to align the team on goals, priorities, and performance
• Manage staff productivity, scheduling, and utilization
• Create a positive, accountable, and growth-oriented team culture

Operations & Experience Management

• Oversee daily Scenter operations to ensure efficiency, safety, and consistency with brand standards
• Ensure a seamless, high-quality experience for dogs and pet parents from check-in through pick-up
• Hold the team accountable for delivering exceptional drop-off and pick-up experiences that educate pet parents and drive membership conversion
• Monitor and optimize calendar utilization, staffing levels, and workflow to support demand and revenue goals
• Ensure accurate execution of the SCENT Check process as a core educational and sales tool
• Maintain oversight of inventory, cleanliness, and facility standards
• Uphold all safety protocols, operational procedures, and brand expectations
• Identify operational opportunities and implement improvements that enhance performance, customer experience, and team effectiveness

What We’re Looking For

• A proactive, results-driven leader with a strong sales mindset
• Experience in sales and marketing, preferably in:
  • Retail or hospitality
  • Membership-based businesses
  • Grassroots or local marketing
• Proven people management and leadership experience
• Experience managing a retail location and overseeing daily operations
• Strong communication skills with the ability to educate, persuade, and motivate
• Comfortable working in a customer-facing, dog-centered environment
• Dog or pet experience preferred but not required

Ideal Attributes

• Outgoing and confident
• Curious and eager to learn
• Compassionate with dogs, customers, and team members
• Coachable and open to feedback
• Organized, adaptable, and calm under pressure

Why Join Scenthound?

• Competitive salary plus performance-based bonuses
• Clear career pathing with advancement opportunities (Area Manager and beyond)
• A fast-growing, mission-driven company focused on dog wellness and safety
• Ongoing training, coaching, and professional development
• A supportive team culture built on growth, accountability, and care

About Scenthound

Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. We provide membership-based wellness services focused on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), delivering consistent preventive care in a safe, stress-free environment. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care.