General Manager

Scenthound; Virginia (MN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Professional development opportunities

In-market training

Job summary

A pet care service provider in Virginia seeks a Scenter Manager to ensure operational excellence and create memorable experiences for dogs and their owners. You will lead a dedicated team, drive performance, and uphold high standards of service. If you have experience in customer-facing environments and a passion for dogs, this full-time role offers opportunities for growth within a supportive team.

Qualifications

• Experience in hospitality, retail, fitness, or service industries.
• Comfortable leading a team and holding others accountable.
• Sales experience is a plus but not required.

Responsibilities

• Lead, coach, and inspire your team to deliver exceptional service.
• Ensure smooth daily operations and adherence to the Scenthound Playbook.
• Create a welcoming environment for dogs and their owners.

Skills

High EQ and servant leadership mindset

Experience in customer-facing environments

Passion for creating memorable customer experiences

Team leadership

Organizational skills

Job description

Base pay range

$55,000.00/yr - $65,000.00/yr

This range is provided by Scenthound. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Director of Operations | Recruiter | People-Person

General Manager / Scenter Manager – Scenthound

Compensation: $55,000–$65,000 per year (base + performance-based incentive)

Schedule: Full-time | Must be available to work Saturdays (no Sundays)

About Us

Scenthound is on a mission to make routine dog care simple and accessible. We’re not just grooming dogs — we’re creating healthier lives for them and building a team that thrives on purpose and connection. As a Scenter Manager, you'll be the heartbeat of your location — leading a team, delighting customers, and ensuring every dog leaves happier and healthier than when they came in.

Core Values

• DOG FIRST – We advocate for the health and well‐being of every dog in our care.
• ONE PACK – We are one company, one team, with one mission. We trust, respect, and support one another.
• BRING LOVE – We bring good energy to our work and do our job with loving intention.
• SEEK GROWTH – We believe. We learn. We grow.
• MAKE A DIFFERENCE – We work with purpose and are driven by a desire to make a positive impact.

The Role

As Scenter Manager, you’ll own the daily rhythm of your store — ensuring operational excellence, a best‑in‑class customer experience, and a strong, motivated team. This is a hands‑on role where you’ll lead by example, build a positive culture, and drive performance. If you’re passionate about people, pups, and creating great experiences, this is the role for you.

Responsibilities

• Leadership & Team Engagement
  • Lead, coach, and inspire your team to consistently deliver exceptional service
  • Foster a culture of accountability, positivity, and teamwork
  • Support hiring, onboarding, training, and performance feedback
• Operations & Customer Experience
  • Ensure smooth daily operations and adherence to the Scenthound Playbook
  • Create a welcoming, hospitality‑focused environment for dogs and their owners
  • Uphold cleanliness, safety, and quality standards in both front‑of‑house and back‑of‑house
  • Drive member conversions through soft sales and relationship‑building
  • Educate customers on membership options and the value of routine care
  • Manage store performance metrics: membership growth, service quality, and team productivity

What We’re Looking For

• High EQ and a servant leadership mindset
• Experience in customer‑facing environments (hospitality, retail, fitness, or service industries)
• Passion for creating memorable customer experiences
• Comfortable leading a team and holding others accountable
• Organized and detail‑oriented, with the ability to manage operations and people
• Sales experience is a plus but not required — we’ll teach the playbook!
• Paid Time Off
• Professional development opportunities and in‑market training
• Scenthound is a growing brand with a clear path for advancement. High‑performing Scenter Managers may be eligible for future Area Manager roles or other leadership opportunities within the organization.