General Manager

Scenthound Spanish Fork, UT; Spanish Fork (UT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Paid Vacation

Complimentary service membership & dog hygiene care access

Complimentary service membership & dog

dog hygiene care access

Job summary

A leading pet care provider in Spanish Fork is seeking a dedicated Scenter Manager to provide strong leadership and exceptional customer service. Key responsibilities include driving membership sales, supporting team development, and ensuring the wellness and safety of dogs. The ideal candidate will possess management and customer service experience, strong communication skills, and the ability to lift heavy items. This position offers competitive compensation and opportunities for advancement.

Qualifications

• Management experience is required.
• Customer service experience (retail, restaurant) is necessary.
• Ability to lift up to 70 pounds and stamina for long periods of standing.
• Must have reliable transportation.
• Proficient with schedule planning and basic computer tasks.
• Maintains high standards of service and safety.

Responsibilities

• Drive membership sales through health and wellness education.
• Provide leadership and mentorship for Scenter employees.
• Manage the day-to-day operations of the Scenter.
• Uphold quality standards through participation and employee audits.
• Ensure the safety of dogs and team members at all times.
• Communicate upper management priorities clearly to the team.
• Identify needs and provide assistance to keep Scenter on schedule.
• Foster teamwork, open communication, and Scenthound values.
• Manage client expectations and resolve concerns.
• Ensure safety of dogs and team members at all times.
• Adhere to sanitary and cleaning practices.

Skills

Effective communication with team members and dog parents

Leadership

Problem-solving

Attention to detail

Time-management

Computer/technology proficiency

Problem-solving

Attention to detail

Time management

Computer proficiency

Accountability

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

Perks and Benefits

• Competitive salary pay, plus performance bonuses
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership & dog hygiene care access

About the Position

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Ability to manage a schedule of 5+ team members and 40+ appointments daily
• Willingness to work in a smoke-free environment

Who We Are Looking For

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, Membership Growth, etc.

Tasks

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management – ability to make an efficient schedule
• Computer/technology proficiency
• Accountability; hold oneself and others to a high quality of services