General Manager

Scenthound Waco, TX; Temple (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free uniforms

Advancement

Paid time off

Training & development

Performance bonus

Employee discounts

Career growth path

Base pay + tips

Merit increases

Paid vacation

Service membership

Job summary

Scenthound is seeking a Scenter Manager in Temple, TX to lead daily operations, drive membership sales, and ensure exceptional dog wellness and customer service. This role requires strong leadership, integrity, and hands-on management of a team in a fast-paced retail-dog care environment.

The position emphasizes KPI-driven leadership, staff development, and adherence to Scenthound standards for safety and cleanliness, with opportunities for advancement in regional management.

Qualifications

• Management experience is required.
• Customer service experience in retail or food service.
• Ability to lift up to 70 pounds and stand for long periods.

Responsibilities

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team prioritizing dog wellness and safety
• Provide leadership, guidance, and mentorship for Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands-on participation, audits, and training
• Communicate information from upper management to team promptly and accurately
• Identify when/where help is needed and provide assistance to keep schedules
• Foster teamwork, open communication, and Scenthound values
• Manage client expectations; resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills

Leadership

Effective communication

Recruiting & hiring

Problem-solving

Attention to detail

Time management

Computer/technology proficiency

Accountability

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Employee discounts

Perks and Benefits:

• Direct career growth path to Regional or Area Management positions and additional options
• Competitive hourly base pay, plus tips; performance bonuses
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position:

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks:

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management – ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services