General Manager

Scenthound Wichita, KS; Wichita (KS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Direct career growth path to Regional/

Merit-based pay increases

Paid Vacation

Complimentary service membership

Job summary

Scenthound Wichita is seeking an experienced Scenter Manager to lead daily operations, drive membership sales, and deliver exceptional customer service for our dog wellness-focused centers.

You will manage a team, mentor employees, and monitor KPIs while upholding safety, sanitation, and client satisfaction standards in a fast-paced retail setting.

Qualifications

• Experience leading a team in a retail or service setting.
• Proven ability to coach and mentor staff.
• Strong communication and organizational skills.
• Ability to manage schedules and day-to-day operations.

Responsibilities

• Drive membership sales through health and wellness education.
• Maintain a knowledgeable team prioritizing dog wellness and safety.
• Provide leadership, guidance, and mentorship for staff.
• Lead employee development through training and performance reviews.
• Uphold quality standards via hands-on participation and audits.
• Communicate updates from management to the team promptly.
• Support scheduling and ensure Scenter on schedule.
• Foster teamwork, open communication, and Scenthound values.
• Manage client expectations and resolve concerns.
• Ensure dog and team safety at all times.

Skills

Leadership

Customer service

Recruiting

Problem solving

Time management

Communication

Accountability

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off

Perks and Benefits:

• Direct career growth path to Regional or Area Management positions and additional options
• Competitive Salary; monthly performance bonuses
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position:

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to‑day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks:

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands‑on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management – ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services