General Manager

Scenthound Scottsdale Shea; Scottsdale (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Training & development

Job summary

Scenthound is seeking a Center Manager in Scottsdale to lead membership growth, revenue performance, and daily team execution while delivering an exceptional experience for dogs and their owners. This leadership role blends sales, people management, and operations in a fast-paced, mission-driven environment.

The ideal candidate thrives on coaching teams, building community relationships, and delivering results in a retail/membership-based setting.

Qualifications

• Proven sales leadership experience.
• Experience in retail or membership-based business preferred.
• Strong communication and coaching skills.

Responsibilities

• Own and drive membership sales and engagement.
• Drive top-line revenue through memberships, add-on services, and retail.
• Educate pet parents on the value of routine hygiene and preventive wellness.
• Lead, coach, and manage a team of approximately 6-10 team members.
• Interview, hire, onboard, coach, and make termination decisions when necessary.
• Conduct daily huddles to align the team on goals, priorities, and performance.
• Manage staff productivity, scheduling, and utilization.
• Create a positive, accountable, and growth-oriented team culture.
• Oversee daily Scenter operations to ensure efficiency, safety, and brand standards.
• Ensure a seamless, high-quality experience for dogs and pet parents from check-in through pick-up.

Skills

Leadership

Sales & Marketing

People Management

Operations

Community Engagement

Job description

What You'll Do

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Training & development

About The Role

Lead the Pack at Scenthound! As a Scenter Manager, you are responsible for driving membership growth, revenue performance, and team execution while delivering an exceptional experience for dogs and pet parents. This is a highly visible leadership role that blends sales, people management, and operations in a fast-paced, mission-driven environment. This role is ideal for a proactive, results-driven leader who thrives on sales, coaching teams, and building strong community relationships. Scenthound offers clear career pathing and advancement opportunities for top performers.

What You'll Do

Sales & Revenue Leadership

• Own and drive membership sales and engagement
• Drive top-line revenue through memberships, add-on services, and retail (secondary focus)
• Educate pet parents on the value of routine hygiene and preventive wellness

Marketing & Community Engagement

• Leverage marketing leads to drive trial visit scheduling
• Build brand awareness through local store marketing, partnerships, and grassroots efforts
• Represent Scenthound in the community through events, outreach, and relationship-building

Team Leadership & Development

• Lead, coach, and manage a team of approximately 6-10 team members
• Interview, hire, onboard, coach, and make termination decisions when necessary
• Conduct daily huddles to align the team on goals, priorities, and performance
• Manage staff productivity, scheduling, and utilization
• Create a positive, accountable, and growth-oriented team culture

Operations & Experience Management

• Oversee daily Scenter operations to ensure efficiency, safety, and consistency with brand standards
• Ensure a seamless, high-quality experience for dogs and pet parents from check-in through pick-up
• Hold the team accountable for delivering exceptional drop-off and pick-up experiences that educate pet parents and drive membership conversion
• Monitor and optimize calendar utilization, staffing levels, and workflow to support demand and revenue goals
• Ensure accurate execution of the SCENT Check process as a core educational and sales tool
• Maintain oversight of inventory, cleanliness, and facility standards
• Uphold all safety protocols, operational procedures, and brand expectations
• Identify operational opportunities and implement improvements that enhance performance, customer experience, and team effectiveness

What We're Looking For

• A proactive, results-driven leader with a strong sales mindset
• Experience in sales and marketing, preferably in:
  • Retail or hospitality
  • Membership-based businesses
  • Grassroots or local marketing
• Proven people management and leadership experience
• Experience managing a retail location and overseeing daily operations
• Strong communication skills with the ability to educate, persuade, and motivate
• Comfortable working in a customer-facing, dog-centered environment
• Dog or pet experience preferred but not required

Ideal Attributes

• Outgoing and confident
• Curious and eager to learn
• Compassionate with dogs, customers, and team members
• Coachable and open to feedback
• Organized, adaptable, and calm under pressure

Why Join Scenthound?

• Competitive salary plus performance-based bonuses
• Clear career pathing with advancement opportunities (Area Manager and beyond)
• A fast-growing, mission-driven company focused on dog wellness and safety
• Ongoing training, coaching, and professional development
A supportive team culture built on growth, accountability, and care

About Scenthound

Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. We provide membership-based wellness services focused on a dog's Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), delivering consistent preventive care in a safe, stress-free environment. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care.

If you are a motivated leader who thrives on sales, team development, and making a meaningful impact, we want you on our team.