General Manager

Wings Over; City of Rochester (NY); Vor Ort; USD 75.000 - 105.000; Vollzeit

Benefits dieser Stelle

Competitive bonus potential

Paid vacation & sick time

Medical, Dental & Vision insurance

FSA & Dependent Care accounts

Weekly direct deposit pay

401(k) with employer match after 12 mo

Shift meal stipend & family discounts

Supportive, energetic team environment

Zusammenfassung

Wings Over Rochester is seeking a General Manager to lead daily operations, drive sales, and develop a high-performing team. You will oversee staffing, training, and guest satisfaction to deliver outstanding experiences in a fast-paced environment.

As a hands-on leader, you will own the restaurant's performance, mentor future leaders, and foster a positive, energetic culture that motivates staff and delights guests.

Qualifikationen

• Minimum 2 years of restaurant management experience.
• Minimum 3 years in food service, including 1 year in fast-casual or quick-service.
• ServSafe Certification required.

Aufgaben

• Lead by example and develop shift leaders and future managers.
• Oversee daily restaurant operations including scheduling, inventory and cost control.
• Maintain high standards for food quality, cleanliness, safety, and guest satisfaction.
• Drive sales, labor, and profitability through data-driven decisions.
• Create an outstanding guest experience through friendly and efficient service.

Kenntnisse

Restaurant management

Food service leadership

ServSafe Certification

Jobbeschreibung

General Manager – Rochester, NY

Wings Over | Lead the Team. Own the Experience. Drive the Results.

The Opportunity

Great food starts with great leadership.

Wings Over is looking for a motivated, hands-on, and results-driven General Manager to lead our Rochester, NY location!

We're not just looking for someone to run a restaurant. We're looking for a leader who knows how to build a strong team, create an exceptional guest experience, and take ownership of their store's success.

As our General Manager, you'll have the opportunity to make a real impact by developing future leaders, driving operational performance, and creating a positive, high-energy environment where both employees and guests want to be.

If you're a restaurant leader who thrives in a fast-paced environment, loves developing people, and takes pride in delivering results, we want you on our team!

Now Serving These Benefits

• Competitive compensation with bonus potential
• Paid vacation and sick time
• Medical, Dental & Vision insurance
• Flexible Spending Account & Dependent Care Spending Account
• Weekly pay through direct deposit
• 401(k) with employer match after 12 months of service
• Shift meal stipend and off-duty discounts for you and your family
• A supportive, energetic, and team-oriented work environment
• Opportunities for professional development and career growth

Your Day in the Life

As General Manager, you'll be the driving force behind your restaurant's success. Your responsibilities will include:

Lead & Develop Your Team

• Recruit, train, coach, and inspire a team that takes pride in delivering outstanding service.
• Build a positive, accountable, and high-performing restaurant culture.
• Develop Shift Leaders and future managers through consistent feedback, mentorship, and hands-on leadership.
• Lead by example, working alongside your team during busy shifts and stepping in wherever needed.

Own Restaurant Operations

• Oversee daily restaurant operations, ensuring consistency, efficiency, and exceptional execution.
• Maintain high standards for food quality, cleanliness, safety, and guest satisfaction.
• Ensure compliance with company policies, food safety regulations, and operational procedures.
• Manage scheduling, staffing, inventory, ordering, and labor to keep the restaurant running smoothly.

Drive Performance & Results

• Take ownership of restaurant performance, including sales, labor, food costs, and profitability.
• Analyze key performance indicators to identify opportunities for improvement.
• Implement strategies that improve operational efficiency, team performance, and the guest experience.
• Set clear expectations, follow through on goals, and celebrate team achievements.

Create An Outstanding Guest Experience

• Set the standard for friendly, fast, and memorable guest service.
• Handle guest concerns professionally and turn challenges into opportunities to build loyalty.
• Build relationships within the Rochester community and help grow our local presence.

What You Bring to the Table

We're looking for a confident, dependable leader who's ready to take ownership and make things happen.

• At least 2 years of restaurant management experience
• At least 3 years of food service experience, including 1 year in fast-casual or quick-service restaurants
• ServSafe Certification required
• Proven ability to lead, coach, and develop a successful team
• Strong understanding of restaurant operations, labor management, inventory, and cost control
• Excellent communication, organization, and problem-solving skills
• A hands-on leadership style and willingness to support the team at every level
• Ability to make sound decisions and remain calm under pressure
• A proactive mindset with a passion for continuous improvement
• Flexibility to work nights, weekends, and holidays as business needs require
• Ability to stand for extended periods and lift up to 50 lbs.
• Valid driver's license and current insurance
• Authorization to work in the United States

Why Wings Over?

For over 20 years, Wings Over has been serving up crispy chicken wings, hand-breaded tenders, and unforgettable experiences.

But what makes Wings Over special isn't just the food. It's the people behind it.

We're passionate about building great teams, developing strong leaders, and creating an environment where hard work, fresh ideas, and dedication are recognized.

As a General Manager, you won't just manage a restaurant. You'll have the opportunity to build something you're proud of, make meaningful contributions, and grow your career with a brand that values its people.

Ready to Take Flight?

Your next leadership opportunity starts here.

If you're ready to lead a team, take ownership of your success, and bring your passion for restaurant operations to Wings Over Rochester, we'd love to meet you.

Wings Over is an Equal Opportunity Employer.