Assistant District Manager & Trainer

Wings Over; City of Syracuse (NY); On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

Team you'll love

Paid vacation & sick time

Health insurance

Flexible spending accounts

Weekly pay

401(k) with match

Meal stipend

Company vehicle

Job summary

Wings Over in Upstate New York is seeking an energetic Assistant District Manager & Trainer to lead and develop restaurant teams across the region. You will coach leaders, ensure guest satisfaction, and uphold Wings Over standards during busy periods.

The role requires travel to multiple locations, hands-on leadership, and a focus on growing future leaders while maintaining high quality and safety in every service.

Qualifications

• 3+ years of food service experience, including at least 1 year in a fast-casual or quick-service restaurant (QSR) environment.
• ServSafe Certification required.
• Flexibility to work nights, weekends, and holidays as needed.
• Ability and willingness to travel between Wings Over restaurant locations throughout Upstate New York.
• Confidence managing restaurant operations independently.
• Strong communication, coaching, and problem-solving skills.
• A proactive approach to identifying challenges and implementing solutions.
• Ability to lift up to 50 lbs. and stand for extended periods.
• Legal authorization to work in the United States.

Responsibilities

• Lead restaurant teams across Upstate New York and coach future leaders.
• Train today, develop tomorrow's leaders through hands-on coaching.
• Ensure Wings Over standards, guest experience, and food safety.
• Travel between locations to support operations.
• Handle line duties during peak periods.

Job description

Wings Over | Upstate New York

The Opportunity: Great Leaders Build Great Teams. Ready to Take the Lead?

Calling all restaurant leaders across Upstate New York! You've mastered the dinner rush, know how to motivate a team, and understand what it takes to deliver an exceptional guest experience. Now, are you ready to take your leadership skills to the next level?

At Wings Over, we're looking for an energetic, hands-on Assistant District Manager & Trainer who's passionate about developing people, building strong teams, and making a difference across multiple restaurant locations.

This isn't your typical restaurant management role. You'll have the opportunity to support our restaurants throughout Upstate New York, helping employees grow, coaching future leaders, and ensuring every location delivers the gold standard experience Wings Over is known for.

Whether you're training a new team member, guiding restaurant leadership, or jumping on the line during a busy dinner rush, you'll be right where the action is.

If you're ready to go beyond managing one restaurant and start making an impact across an entire region, this could be your next big move!

Now Serving: Benefits Worth Getting Excited About!

Great leaders deserve great perks! Here's what's on the menu:

• A Team You'll Love: A fun, energetic, and collaborative workplace where teamwork comes first
• Time to Recharge: Paid vacation and sick time
• Health & Wellness: Medical, Dental, and Vision insurance
• Extra Support: Flexible Spending Account and Dependent Care Spending Account options
• Weekly Pay: Reliable weekly pay through direct deposit
• Invest in Your Future: 401(k) with employer match after 12 months of service
• Food Perks: Shift meal stipend and off-duty discounts for you and your family
• Company Vehicle: Available to eligible employees who meet company insurance requirements*

Company vehicle eligibility requires employees to be at least 25 years old with a clean driving record and meet company insurance requirements.

Your Day in the Life: Lead the Team. Raise the Bar.

Forget sitting behind a desk all day. This is a hands-on leadership opportunity where every day brings something new!

Lead From the Front

• Roll up your sleeves and work alongside restaurant teams, whether that's frying chicken, preparing orders, or creating great experiences for our guests.
• Set the example by consistently demonstrating Wings Over standards, values, and behaviors.
• Bring a positive, team-first attitude to every restaurant you support.

Train Today. Develop Tomorrow's Leaders.

• Provide hands-on training, coaching, and constructive feedback to help team members build confidence and strengthen their skills.
• Support restaurant leaders in developing motivated, knowledgeable, and high-performing teams.
• Help create consistent training experiences across our Upstate New York restaurants.

Keep Our Standards Flying High

• Ensure established standard operating procedures are followed consistently across restaurant locations.
• Champion food safety, sanitation, and operational excellence in both Front of House (FOH) and Back of House (BOH).
• Help teams deliver the quality food and service our guests know and love.

Be the Leader People Can Count On

• Identify opportunities for improvement and proactively help teams find solutions.
• Navigate challenges and resolve workplace conflicts with fairness, empathy, and professionalism.
• Support restaurant operations throughout the region while maintaining our commitment to teamwork, accountability, and guest satisfaction.
• Perform other related duties as assigned.

What You Bring to the Table

We're looking for someone who knows restaurant operations inside and out, but more importantly, knows how to bring out the best in people.

Here's What We're Looking For:

• 3+ years of food service experience, including at least 1 year in a fast-casual or quick-service restaurant (QSR) environment
• ServSafe Certification required
• Flexibility to work nights, weekends, and holidays as needed
• Ability and willingness to travel between Wings Over restaurant locations throughout Upstate New York
• Confidence managing restaurant operations independently
• Strong communication, coaching, and problem-solving skills
• A proactive approach to identifying challenges and implementing solutions
• Ability to remain calm, organized, and professional in a fast-paced environment
• A genuine passion for great food, guest service, and team development
• Ability to lift up to 50 lbs. and stand for extended periods
• Valid driver's license and current auto insurance
• Legal authorization to work in the United States

You’ll Fit Right In If:

• You're a hands-on leader who jumps into the action instead of watching from the sidelines.
• You love teaching others and seeing team members grow into confident employees and future leaders.
• You thrive in fast-paced restaurant environments and enjoy working with different teams.
• You know how to balance accountability with a supportive, positive workplace culture.
• You're comfortable working across multiple restaurant locations and adapting to different team dynamics.
• You're ready to take your restaurant leadership experience beyond a single location.

Why Wings Over? Because Your Next Chapter Should Be Bigger.

For over 20 years, Wings Over has been serving up crispy chicken wings, hand-breaded tenders, and bold flavors that keep guests coming back for more.

But great food is only part of our story.

Our people are what make Wings Over special.

From the team members preparing every order to the leaders helping them succeed, we’re committed to creating an environment where people can grow, contribute, and take pride in what we do.

Our mission is simple: create gold standard experiences that leave everyone happier than before they interacted with us.

We're looking for leaders who believe in that mission and are ready to bring it to life across Upstate New York.

Ready to take your leadership skills on the road, develop incredible teams, and make an impact throughout Upstate New York?

Wings Over is an Equal Opportunity Employer.