Geek Squad Services Lead: Tech Repairs & Installations

Best Buy; Albuquerque (NM); On-site; USD 55,000 - 87,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy is seeking a Retail Services Experience Manager to oversee Geek Squad services within a micro-market of local stores. You will ensure staffing efficiency and deliver outstanding customer experiences for computer and cellphone repairs and car installations.

You will provide training, career development, and performance management to Geek Squad Agents and supervisors, analyze performance metrics, and tailor leadership to each location’s needs to drive growth.

Qualifications

• 1 year of experience as a supervisor or manager in business, military or related fields.
• 2 years of sales or customer service experience.
• 1 year of experience managing and reviewing operational expenses and revenue.

Responsibilities

• Manage the store’s services business, overseeing repairs and car installations to maximize efficiency and provide excellent customer experiences
• Provide work direction, ongoing training, career development and performance management to your Geek Squat Agents and supervisors across the micro-market
• Analyze reporting and performance indicators, including customer satisfaction, turn time, productivity and revenue metrics to identify gaps and lead the team to improve results
• Coach and develop leaders and Geek Squad Agents to meet or exceed their role expectations and support their career goals
• Drive revenue and operating income growth by tailoring your leadership to each location’s needs

Skills

Supervisor experience

Manager experience

Sales or customer service

Operations & expenses

Inventory control

Job description

Best Buy is seeking a Retail Services Experience Manager to oversee Geek Squad services within a micro-market of local stores. You will ensure staffing efficiency and deliver outstanding customer experiences for computer and cellphone repairs and car installations.

You will provide training, career development, and performance management to Geek Squad Agents and supervisors, analyze performance metrics, and tailor leadership to each location’s needs to drive growth.