Tech Retail Services Supervisor - Customer Experience Lead

Best Buy; Chandler (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Chandler, AZ is seeking a Retail Services Experience Supervisor responsible for Geek Squad services operations and customer experience for repairs and installations. You’ll partner with the General Manager to drive priorities and coach teams.

You will optimize schedules, provide training, manage performance, and monitor key metrics like customer satisfaction, turn time and revenue. A flexible schedule including holidays and weekends is required; leadership or shift-lead experience

Qualifications

• 1 year of leadership experience OR 6 months of experience as a Best Buy shift lead
• Previous experience in sales, customer service or related fields
• Ability to work successfully as part of a team
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences
• Provide work direction, ongoing training, career development and performance management to your employees
• Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance
• Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks

Skills

Leadership experience

Sales experience

Customer service

Team collaboration

Flexible schedule

Job description

Best Buy in Chandler, AZ is seeking a Retail Services Experience Supervisor responsible for Geek Squad services operations and customer experience for repairs and installations. You’ll partner with the General Manager to drive priorities and coach teams.

You will optimize schedules, provide training, manage performance, and monitor key metrics like customer satisfaction, turn time and revenue. A flexible schedule including holidays and weekends is required; leadership or shift-lead experience