Retail Services Lead: Tech Repair & Customer Experience

Best Buy; Fort Snelling Unorganized Territory (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Healthcare options

Paid time off

Job summary

Best Buy is seeking a Retail Services Experience Supervisor to oversee Geek Squad services for computer and cellphone repair and car electronics installations at the Best Buy store in Saint Paul, MN. You will partner with the General Manager and Services Experience Manager to drive priorities, identify opportunities, and deliver best-in-class experiences for employees and customers.

You will lead scheduling, training, performance management and daily store operations, while measuring customer

Qualifications

• 1 year of leadership experience OR 6 months of experience as a Best Buy shift lead
• Previous experience in sales, customer service or related fields
• Ability to work successfully as part of a team
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences
• Provide work direction, ongoing training, career development and performance management to your employees
• Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance
• Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks

Job description

Best Buy is seeking a Retail Services Experience Supervisor to oversee Geek Squad services for computer and cellphone repair and car electronics installations at the Best Buy store in Saint Paul, MN. You will partner with the General Manager and Services Experience Manager to drive priorities, identify opportunities, and deliver best-in-class experiences for employees and customers.

You will lead scheduling, training, performance management and daily store operations, while measuring customer