Retail Services Supervisor: Tech Repair & Guest Experience

Best Buy; Lynchburg (VA); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Employee discount

Retirement resources

Well-being support

Leave of absence options

Incentive pay programs

Zusammenfassung

Best Buy in Lynchburg, VA is seeking a Retail Services Experience Supervisor to oversee Geek Squad services, repairs, and car electronics installations. You will work with the Store GM and Services Experience Manager to drive best-in-class customer and employee experiences.

You’ll optimize staffing, coach and develop employees, and monitor key metrics such as customer satisfaction and revenue. Flexibility for holidays and weekends is required.

Qualifikationen

• 1 year of leadership experience or 6 months as a Best Buy shift lead.
• Previous experience in sales or customer service.
• Ability to work well in a team and manage flexible schedules.

Aufgaben

• Optimize schedules to staff stores efficiently for great experiences.
• Provide work direction, training, and performance management.
• Manage metrics like customer satisfaction, turn time, and revenue.
• Handle in-store leadership duties, including opening/closing and cash tasks.
• Drive opportunities to improve performance with leadership guidance.
• Collaborate with General Manager and Services Experience Manager.

Kenntnisse

Leadership

Scheduling

Training

Performance management

Customer service

Teamwork

Jobbeschreibung

Best Buy in Lynchburg, VA is seeking a Retail Services Experience Supervisor to oversee Geek Squad services, repairs, and car electronics installations. You will work with the Store GM and Services Experience Manager to drive best-in-class customer and employee experiences.

You’ll optimize staffing, coach and develop employees, and monitor key metrics such as customer satisfaction and revenue. Flexibility for holidays and weekends is required.