Retail Services Lead — Customer Experience & Ops

Best Buy; Omaha (NE); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Retail Services Experience Supervisor to oversee Geek Squad services for computer and cellphone repairs and car electronics installations at the store. In partnership with your General Manager and Services Experience Manager, you’ll identify opportunities, implement plans and drive priorities to provide best‑in‑class employee and customer experiences.

We offer competitive pay and a supportive environment focused on growth, learning and work‑life balance.

Qualifications

• 1 year of leadership experience OR 6 months of experience as a Best Buy shift lead
• Previous experience in sales, customer service or related fields
• Ability to work successfully as part of a team
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences
• Provide work direction, ongoing training, career development and performance management to your employees
• Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance
• Perform in-store leadership duties as needed, including opening, closing, cash management and manager‑on‑duty tasks

Skills

Leadership

Sales

Customer service

Teamwork

Flexibility

Job description

Best Buy is seeking a Retail Services Experience Supervisor to oversee Geek Squad services for computer and cellphone repairs and car electronics installations at the store. In partnership with your General Manager and Services Experience Manager, you’ll identify opportunities, implement plans and drive priorities to provide best‑in‑class employee and customer experiences.

We offer competitive pay and a supportive environment focused on growth, learning and work‑life balance.