GECX Solutions Lead — Cloud CX & AI

FlagshipKansas; Overland Park, Northern (KS, KY); Hybrid; USD 70,000 - 150,000; Full time

Job summary

Accenture in Overland Park, Kansas seeks a hands-on Specialist to design and implement Google GECX solutions, aligning with client needs and business goals. You will support senior architects, engage with delivery teams, and contribute to end-to-end project execution.

The role emphasizes collaboration with clients, cross-functional teams, and travel as needed to drive transformation through Google Cloud Platform and GECX capabilities.

Qualifications

• Minimum 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud-based contact center solutions.
• Minimum 3 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on platforms such as AWS, Google, Genesys, Avaya, NICE, etc.
• Minimum 3 years of experience aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard, etc.
• Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Responsibilities

• Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions.
• Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.
• Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability
• Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to-end architecture, requirements and technological constraints.
• Works with software and technology partners to design & deliver Service-focused solutions.
• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (on-shore and off-shore), scope, budget, risk identification and mitigation planning.
• Manages day-to-day on-shore and off-shore project teams during the project lifecycle.
• Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.

Skills

Conversational AI

CCaaS

Cloud platforms

Education

Bachelor's degree or equivalent (minimum 12 years)

Tools

Google Cloud

Job description

Accenture in Overland Park, Kansas seeks a hands-on Specialist to design and implement Google GECX solutions, aligning with client needs and business goals. You will support senior architects, engage with delivery teams, and contribute to end-to-end project execution.

The role emphasizes collaboration with clients, cross-functional teams, and travel as needed to drive transformation through Google Cloud Platform and GECX capabilities.