GECX AI & CX Solutions Specialist

Accenture; Des Moines (IA); On-site; USD 90,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and long-term disability

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a hands-on Specialist with foundational experience in Google GECX Solutions, now building deep expertise in Google Cloud Platform (GCP). You will support delivery teams, design and implement modern GECX solutions for clients, and work directly with clients and senior architects on end-to-end projects.

You will collaborate with offshore and onshore teams, contributing to market-facing strategies and technology insights while staying current on industry trends.

Qualifications

• Minimum of 3 years of experience in technology transformation.
• Minimum of 3 years of experience with Contact Center technologies and industry best practices.
• Minimum of 3 years of experience aligning technology capabilities with contact center benchmarks.

Responsibilities

• Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions.
• Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.
• Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability
• Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to-end architecture, requirements and technological constraints.
• Works with software and technology partners to design & deliver Service-focused solutions.
• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning, scope, budget, risk identification and mitigation planning.
• Manages day-to-day on-shore and off-shore project teams during the project lifecycle.
• Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.

Skills

Conversational AI

CCaaS

Cloud-based contact center solutions

GECX familiarity

Education

Bachelor's degree or equivalent

Job description

Accenture is seeking a hands-on Specialist with foundational experience in Google GECX Solutions, now building deep expertise in Google Cloud Platform (GCP). You will support delivery teams, design and implement modern GECX solutions for clients, and work directly with clients and senior architects on end-to-end projects.

You will collaborate with offshore and onshore teams, contributing to market-facing strategies and technology insights while staying current on industry trends.