GECX CCaaS Specialist – Google Cloud Expert

Accenture

Nashville (TN)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a hands-on Specialist with foundational experience in Google GECX solutions, building expertise in Google Cloud Platform. You will work directly with clients, support senior architects, and contribute to end-to-end project execution.

Develop and implement GECX that aligns with architecture and business goals. Travel may be required; 0–100% depending on client needs.

Qualifications

3+ years in technology transformation with focus on Conversational AI/CCaaS or cloud-based contact centers.
3+ years with contact center technologies and AI agent building.
3+ years aligning technology capabilities with contact center benchmarks and metrics.
Bachelor’s degree or equivalent (minimum 12 years) work experience.

Responsibilities

Develop end-to-end delivery lifecycle of GECX solutions for client projects.
Architect and provide recommendations between GECX offerings and client environments.
Design AI agents with retrieval, orchestration, routing, tool invocation, evaluation and observability.
Implement GECX CCaaS in client environments within the client’s architecture.
Collaborate with partners to design and deliver service-focused solutions.
Plan and estimate delivery work with Agile, including resource planning and risk management.
Manage day-to-day on-shore and off-shore project teams.
Capture high-level business requirements and translate them into epics and stories.