CX Specialist – Google Cloud & AI Solutions

Accenture

Philadelphia (Philadelphia County)

On-site

USD 90,000 - 180,000

Full time

8 hours ago

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Job summary

Accenture is seeking a hands-on Specialist with foundational experience in Google’s GECX Solutions — now building deep expertise in Google Cloud Platform (GCP). You are eager to apply technical skills, learn advanced solutions, and support delivery teams in designing and implementing modern GECX solutions for Accenture’s clients.

You’re comfortable working directly with clients, supporting senior architects, and contributing to end-to-end project execution.

Qualifications

Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud-based contact center solutions.
Minimum of 3 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google, Genesys, Avaya, NICE etc.
Minimum of 3 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Responsibilities

Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions.
Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.
Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability
Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to-end architecture, requirements and technological constraints.
Works with software and technology partners to design & deliver Service-focused solutions.
Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning.
Manages day-to-day on-shore and off-shore project teams during the project lifecycle.
Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.