GECX CX & AI Solutions Specialist

Accenture; Overland Park (KS); On-site; USD 90,000 - 180,000; Full time

Job summary

Accenture is a premier Google Cloud partner helping organizations modernize data ecosystems, build real-time analytics capabilities, and responsibly scale AI.

As part of Accenture Cloud First and the Accenture Google Business Group (AGBG), we deliver solutions leveraging Gemini Enterprise for Customer Experience (GECX) - including Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, and Gemini Enterprise.

Qualifications

• Minimum 3 years in technology transformation focusing on Conversational AI, CCaaS, or cloud contact centers.
• At least 3 years with Contact Center technologies and AI agent building on multiple platforms.
• 3+ years aligning technology capabilities with contact center benchmarks and metrics.
• Bachelor's degree or equivalent work experience (12+ years).

Responsibilities

• Develop and deploy end-to-end delivery lifecycle of complex, global service technology solutions for customer channel solutions.
• Architect and analyze GECX offerings against client environments and requirements.
• Design enterprise-ready AI agents with retrieval, orchestration, policy-based routing, tool invocation, and observability.
• Plan and manage on-shore and off-shore delivery using Agile methods and milestones.

Skills

Client facing

Project coordination

Agile SDLC

Communication

Education

Bachelor's degree or equivalent

Tools

Google Cloud

CCaaS

Gemini Enterprise

Looker

BigQuery

Vertex AI

Gemini Foundation Models

Job description

Accenture is a premier Google Cloud partner helping organizations modernize data ecosystems, build real-time analytics capabilities, and responsibly scale AI.

As part of Accenture Cloud First and the Accenture Google Business Group (AGBG), we deliver solutions leveraging Gemini Enterprise for Customer Experience (GECX) - including Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, and Gemini Enterprise.