Gatekeeper & Programs Associate — Telework Eligible

Internal Revenue Service; St. Louis (MO); Hybrid; USD 40,000 - 67,000; Full time

Benefits offered by this job

Telework eligible

Job summary

The Internal Revenue Service (IRS) is seeking a Management and Program Assistant (Gatekeeper) to support call-site scheduling, staffing, and performance reporting. The role uses tools such as eWFM and various reporting systems to monitor real-time adherence and operational metrics, ensuring timely staffing decisions.

Responsibilities include generating and reviewing productivity and schedule reports, coordinating with management, and maintaining logs of staffing issues.

Qualifications

• A college or university degree generally must be from an accredited institution.
• Foreign education must be evaluated for equivalency.
• Proof of credentials may be required.

Responsibilities

• Under guidance of call site management, utilizes online tools to identify and react to real-time staffing issues.
• Monitors and tracks employee time usage with Real Time Adherence (RTA) daily.
• Reports operational performance issues to management and logs issues and system problems.

Education

Bachelor's degree

Job description

The Internal Revenue Service (IRS) is seeking a Management and Program Assistant (Gatekeeper) to support call-site scheduling, staffing, and performance reporting. The role uses tools such as eWFM and various reporting systems to monitor real-time adherence and operational metrics, ensuring timely staffing decisions.

Responsibilities include generating and reviewing productivity and schedule reports, coordinating with management, and maintaining logs of staffing issues.