Gastroenterology Surgery Coordinator – Special Unit

ccf; United States; On-site; USD 52,000 - 75,000; Full time

Job summary

Cleveland Clinic Health System in Florida is seeking a Special Unit Surgery Coordinator for Gastroenterology. You will manage patient scheduling, admissions, and communications to ensure a smooth flow for both routine and urgent procedures.

Weekdays 8:00am–5:00pm with potential weekend rotation at satellite locations; you will collaborate with physicians, nurses, and staff to maintain accurate records, verify insurance, and support patient access.

Qualifications

• High School Diploma or GED.
• Two years related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/OR scheduling OR three years of customer service concierge experience.
• Proficiency in use of Personal Computers (PC) and general knowledge of PC based systems and software.
• Knowledge of Microsoft Word and Excel applications.
• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access.

Responsibilities

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensure accurate collection.
• Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Identify services out of insurance plan or requiring referrals; may inform patient of courses of action.
• Triage appointments are based on diagnosis, patient preferences and physician specialty.
• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and processes as indicated by the provider and schedule according to protocol.
• Maximize a department's allocated spaces by scheduling all procedures/surgeries.
• Enter appointments into respective programs, both routine and emergency add-on.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Enter all updates, corrections and changes to scheduled procedures/surgeries.
• Maintain provider schedules for designated unit.
• Coordinate multiple physician schedules.
• Maintain familiarity with all appropriate scheduling functions.
• Serve as a liaison with the admitting office regarding hospital reservations, update admission information and cancel reservations.
• Notify patients of their arrival times per area protocols.
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with all departments to maximize efficiency and expedite the admission process.
• Maintain designated space/unit and patient management calendars/ledgers and department data based on area needs.
• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Skills

PC proficiency

MS Word & Excel

Scheduling systems knowledge

Customer service

Education

High School Diploma or GED

Tools

Scheduling systems

Job description

Cleveland Clinic Health System in Florida is seeking a Special Unit Surgery Coordinator for Gastroenterology. You will manage patient scheduling, admissions, and communications to ensure a smooth flow for both routine and urgent procedures.

Weekdays 8:00am–5:00pm with potential weekend rotation at satellite locations; you will collaborate with physicians, nurses, and staff to maintain accurate records, verify insurance, and support patient access.