Coordinator Surgery Special Unit

ccf; Oklahoma; On-site; USD 42,000 - 64,000; Full time

Job summary

Cleveland Clinic's Main Campus seeks a Coordinator Surgery/Special Unit to coordinate outpatient appointments and testing procedures for new and established patients, with inpatient needs when required. You will manage scheduling of procedures, admissions, and appointments while serving as a key contact for patients and providers.

The role requires strong attention to detail, organizational skills, and a patient-centered approach to ensure timely, compassionate care across the treatment journey.

Qualifications

• Bachelor-level or clinical terminology knowledge not required but beneficial; high school diploma or GED required.
• Experience with medical scheduling, patient access, or insurance processing is preferred but not mandatory.
• Proficiency with basic PC applications and scheduling systems is expected.

Responsibilities

• Validate and manage patient data and scheduling information.
• Coordinate outpatient appointments and testing procedures for patients.
• Serve as a liaison for patients, providers, and caregivers to ensure timely care.

Skills

Scheduling systems

Medical terminology

Customer service

Data entry

Telephone etiquette

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title

Coordinator Surgery Special Unit

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

DDSI Endoscopy-Digestive Disease Institute

Job Code

B16014

Shift

Days

Schedule

6:30am-3:00pm

A caregiver in this position works 8:00am-5:00pm, Mon-Fri. No weekend or holiday requirements.

Job Summary

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Coordinator Surgery/Special Unit, you will play a vital role in supporting the department by coordinating outpatient appointments and testing procedures for new and established patients, as well as inpatient needs when required. In this highly collaborative role, you will manage the scheduling of procedures, admissions, and appointments while serving as a key point of contact for patients, providers, and caregivers.

At Cleveland Clinic, exceptional patient experiences begin with seamless coordination. As one of the first hospitals in the nation to make outstanding customer service a cornerstone of our mission, we rely on dedicated coordinators to keep operations running efficiently. Your attention to detail, organizational skills, and commitment to patient-centered care will help ensure every patient receives timely, compassionate, and coordinated care throughout their treatment journey.

Core Responsibilities

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensure accurate collection.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Triage appointments, based on diagnosis, patient preferences, and physician specialty.
• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and processes as indicated by provider and schedules according to protocol.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancel reservations.
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Minimum Qualifications

• High School Diploma/GED
• 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling
• OR 3 years of customer service concierge experience
• Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
• Knowledge of Microsoft Word and Excel applications
• Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software

Preferred Qualifications

• In-depth knowledge of medical terminology and/or CPT/ICD coding

Physical Requirements

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.

Personal Protective Equipment

Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the