Special Unit Surgery Coordinator - Gastroenterology

ccf; United States; On-site; USD 52,000 - 75,000; Full time

Job summary

Cleveland Clinic Health System in Florida is seeking a Special Unit Surgery Coordinator for Gastroenterology. You will manage patient scheduling, admissions, and communications to ensure a smooth flow for both routine and urgent procedures.

Weekdays 8:00am–5:00pm with potential weekend rotation at satellite locations; you will collaborate with physicians, nurses, and staff to maintain accurate records, verify insurance, and support patient access.

Qualifications

• High School Diploma or GED.
• Two years related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/OR scheduling OR three years of customer service concierge experience.
• Proficiency in use of Personal Computers (PC) and general knowledge of PC based systems and software.
• Knowledge of Microsoft Word and Excel applications.
• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access.

Responsibilities

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensure accurate collection.
• Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Identify services out of insurance plan or requiring referrals; may inform patient of courses of action.
• Triage appointments are based on diagnosis, patient preferences and physician specialty.
• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and processes as indicated by the provider and schedule according to protocol.
• Maximize a department's allocated spaces by scheduling all procedures/surgeries.
• Enter appointments into respective programs, both routine and emergency add-on.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Enter all updates, corrections and changes to scheduled procedures/surgeries.
• Maintain provider schedules for designated unit.
• Coordinate multiple physician schedules.
• Maintain familiarity with all appropriate scheduling functions.
• Serve as a liaison with the admitting office regarding hospital reservations, update admission information and cancel reservations.
• Notify patients of their arrival times per area protocols.
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with all departments to maximize efficiency and expedite the admission process.
• Maintain designated space/unit and patient management calendars/ledgers and department data based on area needs.
• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Skills

PC proficiency

MS Word & Excel

Scheduling systems knowledge

Customer service

Education

High School Diploma or GED

Tools

Scheduling systems

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Special Unit Surgery Coordinator - Gastroenterology

Location

Stuart

Facility

Physician Offices and Surgery Center

Department

North Mob 1 Facility Admin-Cleveland Clinic Martin

Job Code

001564

Shift

Days

Schedule

8:00am-5:00pm

Job Details

Join the Cleveland Clinic Florida team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Special Unit Surgery Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments, with a focus on the Gastroenterology department. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic.

Here, you will create compassionate and empathetic connections with both the patients you interact with and the supportive team members that you get to work alongside each day. As you continue to grow your skills in this role, you can seek other opportunities within the organization such as a Senior Office Coordinator Clerical, Administrative Coordinator and more.

A caregiver in this position works Monday-Friday from 8:00AM - 5:00PM. Availability for rotational weekend support in the future is anticipated for satellite locations.

A caregiver who excels in this role will:

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensure accurate collection.
• Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Identify services out of insurance plan or requiring referrals; may inform patient of courses of action.
• Triage appointments are based on diagnosis, patient preferences and physician specialty.
• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and processes as indicated by the provider and schedule according to protocol.
• Maximize a department's allocated spaces by scheduling all procedures/surgeries.
• Enter appointments into respective programs, both routine and emergency add-on.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Enter all updates, corrections and changes to scheduled procedures/surgeries.
• Maintain provider schedules for designated unit.
• Coordinate multiple physician schedules.
• Maintain familiarity with all appropriate scheduling functions.
• Serve as a liaison with the admitting office regarding hospital reservations, update admission information and cancel reservations.
• Notify patients of their arrival times per area protocols.
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with all departments to maximize efficiency and expedite the admission process.
• Maintain designated space/unit and patient management calendars/ledgers and department data based on area needs.
• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Two years related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/OR scheduling OR three years of customer service concierge experience
• Proficiency in use of Personal Computers (PC) and general knowledge of PC based systems and software
• Knowledge of Microsoft Word and Excel applications
• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access

Preferred qualifications for the ideal future caregiver include:

• In-depth knowledge of medical terminology and/or CPT/ICD coding

Physical Requirements:

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