Special Unit Surgery Coordinator - Gastroenterology

Cleveland Clinic; Florida; On-site; USD 42,000 - 64,000; Full time

Job summary

The Cleveland Clinic Florida is seeking a Special Unit Surgery Coordinator to manage scheduled and unscheduled procedures, admissions, and appointments in the Gastroenterology department. This role supports efficient unit operations and patient-centered care within a premier healthcare system.

Responsibilities include scheduling, data validation, insurance coordination, and cross-department communication to ensure timely, accurate patient care and smooth hospital admissions.

Qualifications

• High School Diploma or GED is required.
• 2 years related experience in medical terminology, patient registration, billing, insurance processing or scheduling OR 3 years of customer service concierge experience.
• Proficiency in PC-based systems and software; familiarity with scheduling systems.

Responsibilities

• Validate and manage patient demographic data and physician information.
• Coordinate scheduling of procedures, admissions, and appointments across departments.
• Verify insurance coverage and assist patients with financial counseling when needed.
• Maintain provider schedules and update CPT coding and case information.
• Communicate with patients and departments to optimize admission and scheduling processes.
• Enter and update appointments in scheduling systems and hospital databases.

Skills

Medical terminology

Customer service

Office scheduling

PC proficiency

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Join the Cleveland Clinic Florida team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Special Unit Surgery Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments, with a focus on the Gastroenterology department. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic.

Here, you will create compassionate and empathetic connections with both the patients you interact with and the supportive team members that you get to work alongside each day. As you continue to grow your skills in this role, you can seek other opportunities within the organization such as a Senior Office Coordinator Clerical, Administrative Coordinator and more.

Caregiver working hours

Monday-Friday from 8:00AM-5:00PM. Availability for rotational weekend support in the future is anticipated for satellite locations.

Key responsibilities

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensure accurate collection.
• Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Identify services out of insurance plan or requiring referrals; may inform patient of courses of action.
• Triage appointments are based on diagnosis, patient preferences and physician specialty.
• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and processes as indicated by the provider and schedule according to protocol.
• Maximize a department's allocated spaces by scheduling all procedures/surgeries.
• Enter appointments into respective programs, both routine and emergency add-on.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Enter all updates, corrections and changes to scheduled procedures/surgeries.
• Maintain provider schedules for designated unit.
• Coordinate multiple physician schedules.
• Maintain familiarity with all appropriate scheduling functions.
• Serve as a liaison with the admitting office regarding hospital reservations, update admission information and cancel reservations.
• Notify patients of their arrival times per area protocols.
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with all departments to maximize efficiency and expedite the admission process.
• Maintain designated space/unit and patient management calendars/ledgers and department data based on area needs.
• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Minimum qualifications

• High School Diploma or GED
• Two years related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/OR scheduling OR three years of customer service concierge experience
• Proficiency in use of Personal Computers (PC) and general knowledge of PC based systems and software
• Knowledge of Microsoft Word and Excel applications
• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access

Preferred qualifications

• In-depth knowledge of medical terminology and/or CPT/ICD coding

Physical Requirements

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.

Personal Protective Equipment

• Follows standard precautions using personal protective equipment as required.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.