Scheduler - Gastroenterology - Days - FT

Mercy; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Clinic Springfield - Gastroenterology is seeking an administrative receptionist to schedule appointments, route calls, greet patients, and perform general front-office duties.

This full-time role Monday–Friday requires accuracy, discretion with patient information, and proficient basic computer skills; strong English communication is essential. Join Mercy to work with a caring, collaborative team and support efficient patient flow in a busy clinic.

Qualifications

• Must read and communicate effectively in English.
• Basic computer knowledge required.

Responsibilities

• Answers the telephone in a friendly and compassionate manner.
• Accurately takes telephone messages and forwards them to the appropriate co-worker.
• Confirms the next day's appointments for the physicians and lab.
• Reschedules appointments for physicians as their schedules change.
• Demonstrates a thorough understanding of physicians scheduling templates by accurately scheduling the patient's problems according to physician directives.
• Directs patients to the CBO account representatives when a flasher is discovered on the patient's account.
• Promptly notifies the clinic co-workers regarding physician schedule changes.
• Demonstrates the ability to perform job functions with minimal supervision.
• Performs job functions in a manner which is consistent with protecting patient confidentiality.
• Demonstrates a working knowledge of Epic referrals by consistently working the referral report.

Skills

English communication

Computer basics

Education

High School Diploma or equivalent

Job description

Find your calling at Mercy!

Responsible for scheduling appointments, routing telephone calls, receiving patients, and performing various other administrative functions.

Position Details:

Mercy Clinic Springfield - Gastroenterology

Full-Time: Monday - Friday

Days

Overview:

Responsible for scheduling appointments, routing telephone calls, receiving patients, and performing various other administrative functions.

Job duties included:

• Answers the telephone in a friendly and compassionate manner.
• Accurately takes telephone messages and forwards them to the appropriate co-worker.
• Confirms the next day's appointments for the physicians and lab.
• Reschedules appointments for physicians as their schedules change.
• Demonstrates a thorough understanding of physicians scheduling templates by accurately scheduling the patient's problems according to physician directives.
• Directs patients to the CBO account representatives when a flasher is discovered on the patient's account.
• Promptly notifies the clinic co-workers regarding physician schedule changes.
• Demonstrates the ability to perform job functions with minimal supervision.
• Performs job functions in a manner which is consistent with protecting patient confidentiality.
• Demonstrates a working knowledge of Epic referrals by consistently working the referral report.

Qualifications:

• Education: High School Diploma or equivalent
• Licensure:
• Experience:
• Certifications:
• Other: Ability to read and communicate effectively in English. Basic computer knowledge.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.