Gastroenterology Scheduler - Patient-Focused Admin

MHM Support Services; United States; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Matched retirement plan

Job summary

Mercy Clinic Springfield - Gastroenterology is seeking an administrative professional to support patient flow and daily operations. You will schedule appointments, route calls, greet patients, and handle various clerical tasks in a fast-paced clinic environment.

The role emphasizes accuracy, confidentiality, and strong English communication, with a standard Monday–Friday daytime schedule and training on Epic referrals and scheduling templates.

Qualifications

• Education: High School Diploma or equivalent.

Responsibilities

• Answers the telephone in a friendly and compassionate manner.
• Accurately takes telephone messages and forwards them to the appropriate co-worker.
• Confirms the next day's appointments for the physicians and lab.
• Reschedules appointments for physicians as their schedules change.
• Demonstrates a thorough understanding of physicians scheduling templates by accurately scheduling the patient's problems according to physician directives.
• Directs patients to the CBO account representatives when a flasher is discovered on the patient's account.
• Promptly notifies the clinic co-workers regarding physician schedule changes.
• Demonstrates the ability to perform job functions with minimal supervision.
• Performs job functions in a manner which is consistent with protecting patient confidentiality.
• Demonstrates a working knowledge of Epic referrals by consistently working the referral report.

Skills

English communication

Basic computer literacy

Education

High School Diploma or equivalent

Job description

Mercy Clinic Springfield - Gastroenterology is seeking an administrative professional to support patient flow and daily operations. You will schedule appointments, route calls, greet patients, and handle various clerical tasks in a fast-paced clinic environment.

The role emphasizes accuracy, confidentiality, and strong English communication, with a standard Monday–Friday daytime schedule and training on Epic referrals and scheduling templates.