Scheduler - Gastroenterology - Days - FT

mercy; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Mercy Clinic Springfield is seeking an administrative professional to support Gastroenterology, handling phone calls, scheduling, and front-desk duties. This full-time daytime role focuses on accurate appointment coordination and patient interaction in a clinical environment.

You will ensure messages reach the right team, maintain scheduling templates, and assist with referrals while upholding patient confidentiality and providing compassionate service to patients.

Qualifications

• Ability to read and communicate effectively in English.
• Basic computer knowledge required.
• Strong organizational skills and attention to detail.

Responsibilities

• Answer the telephone in a friendly and compassionate manner.
• Accurately take telephone messages and forward them to the appropriate co-worker.
• Confirm the next day's appointments for physicians and labs.
• Reschedule appointments for physicians as their schedules change.
• Demonstrate understanding of physicians scheduling templates and schedule patient issues accordingly.
• Protect patient confidentiality in all duties.

Skills

Effective communication

Basic computer skills

Education

High School Diploma or equivalent

Tools

Epic EHR

Job description

Find your calling at Mercy!

Position Details

Mercy Clinic Springfield - Gastroenterology

Full-Time: Monday - Friday Days

Overview

Responsible for scheduling appointments, routing telephone calls, receiving patients, and performing various other administrative functions.

Job duties included

• Answers the telephone in a friendly and compassionate manner.
• Accurately takes telephone messages and forwards them to the appropriate co-worker.
• Confirms the next day's appointments for the physicians and lab.
• Reschedules appointments for physicians as their schedules change.
• Demonstrates a thorough understanding of physicians scheduling templates by accurately scheduling the patient's problems according to physician directives.
• Directs patients to the CBO account representatives when a flasher is discovered on the patient's account.
• Promptly notifies the clinic co-workers regarding physician schedule changes.
• Demonstrates the ability to perform job functions with minimal supervision.
• Performs job functions in a manner which is consistent with protecting patient confidentiality.
• Demonstrates a working knowledge of Epic referrals by consistently working the referral report.

Qualifications

• Education: High School Diploma or equivalent
• Licensure:
• Experience:
• Certifications:
• Other: Ability to read and communicate effectively in English. Basic computer knowledge.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.