Gastro Clinic Patient Experience Coordinator

Mass General Brigham Medical Group Northern Mass; Salem (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional发展

Job summary

Mass General Brigham relies on a wide range of professionals to support patient care and community service. This Clinic/Practice Assistant position in Salem, MA involves welcoming patients, assisting with scheduling and visit coordination, and maintaining records in a non-patient-care role under supervision.

You will greet patients, manage appointments, respond to inquiries, handle messages related to authorizations and prescriptions, and support front‑desk workflows.

Qualifications

• High school diploma or equivalent.
• Two to three years of office experience.
• Proficiency with Microsoft Office and familiarity with standard office operations, including filing, copying, scanning, printing, and faxing.
• Ability to manage routine and non-routine telephone calls, resolve routine issues appropriately, and communicate clearly in writing and conversation.
• Strong organization and time-management skills, with the ability to balance multiple priorities, follow established protocols, and work effectively within systems.
• Ability to read and understand work-related documents, compose and edit professional correspondence, and take complete and accurate messages.

Responsibilities

• Greet and assist patients with professionalism and compassion.
• Schedule patient appointments and maintain accurate appointment records.
• Support patient check-in and check-out activities.
• Answer telephone calls, respond to routine inquiries, take complete messages, and route more complex questions appropriately.
• Maintain patient files, print appointment schedules, scan documents into medical records, and process patient billing forms.
• Request patient medical records and laboratory test results.
• Open and distribute incoming mail and faxes.
• Prepare forms, records, schedules, memos, and other documents as directed.
• Accept co-payments when required.
• Handle, screen, or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a "Super User" for scheduling, registration, and billing systems.
• Provide assistance and training to colleagues in scheduling, registration, and billing workflows.
• Perform more complex or specialized functions, such as surgical scheduling and schedule changes or blocking, at an advanced competency level when needed.

Skills

Office experience

Microsoft Office

Communication

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mass General Brigham relies on a wide range of professionals to support patient care and community service. This Clinic/Practice Assistant position in Salem, MA involves welcoming patients, assisting with scheduling and visit coordination, and maintaining records in a non-patient-care role under supervision.

You will greet patients, manage appointments, respond to inquiries, handle messages related to authorizations and prescriptions, and support front‑desk workflows.