Clinic Scheduling & Patient Support Specialist

Mass General Brigham; Braintree (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham's Brigham and Women’s Harbor Medical Associates in Braintree, MA is seeking a full-time Clinic/Practice Assistant to support our Gastroenterology team. You will work in an in-office call center, handling scheduling, patient questions, message routing, and front-desk tasks to keep daily operations running smoothly.

The ideal candidate has a high school diploma, 2–3 years of office experience, and strong customer service.

Qualifications

• High school diploma or equivalent required.
• Two to three years of office experience required.
• CMAA certification preferred.
• Strong customer service and professional communication.
• Ability to manage calls, scheduling, patient messages, and priorities in a busy outpatient setting.
• Organized, detail-oriented, and comfortable with scheduling, billing, and medical records systems.
• Willing to cross-train with front desk operations.

Responsibilities

• Answer incoming calls, assist patients with inquiries, take messages, and help schedule appointments.
• Support appointment scheduling, check-in/check-out, and other administrative workflows.
• Maintain appointment records, print schedules, file materials, scan documents, and support patient documentation.
• Process patient billing forms and accept co-payments as required by workflow.
• Request patient records, lab results, and other information for the care team.
• Assist with messages related to prior authorizations, provider questions, prescriptions, and test results.
• Open and distribute mail/faxes and prepare forms and memos as directed.
• Serve as a resource for scheduling, registration, and billing systems and train others as needed.
• Support more complex functions like surgical scheduling or template blocking as needed.

Skills

Customer service

Phone coordination

Scheduling

Communication

Education

High school diploma or equivalent

Job description

Mass General Brigham's Brigham and Women’s Harbor Medical Associates in Braintree, MA is seeking a full-time Clinic/Practice Assistant to support our Gastroenterology team. You will work in an in-office call center, handling scheduling, patient questions, message routing, and front-desk tasks to keep daily operations running smoothly.

The ideal candidate has a high school diploma, 2–3 years of office experience, and strong customer service.