Gastro Clinic Assistant: Patient Experience & Scheduling

North Shore Physicians Group, Inc.; Salem (MA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional开发?

Additional employee perks

Job summary

Mass General Brigham Medical Group Northern Massachusetts, Inc. in Salem, MA is hiring a full-time Clinic/Practice Assistant to support our gastroenterology practice. You will greet patients, help with scheduling, and coordinate visits in a busy, patient-focused environment.

This non-patient-care role works under supervision, handles billing forms, records, and communications, and provides training to colleagues in scheduling and billing workflows. Onsite at Salem and Danvers with 40-hour weeks.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of office experience required.
• Proficiency with Microsoft Office and standard office operations.
• Ability to manage routine and non-routine telephone calls and messages.
• Strong organization and time-management skills.
• Clear written and spoken communication.
• Preferred CMAA credential and bilingual English/Spanish.

Responsibilities

• Greet and assist patients with professionalism and compassion.
• Schedule patient appointments and maintain accurate appointment records.
• Support patient check-in and check-out activities.
• Answer telephone calls, respond to routine inquiries, take complete messages, and route more complex questions appropriately.
• Maintain patient files, print appointment schedules, scan documents into medical records, and process patient billing forms.
• Request patient medical records and laboratory test results.
• Open and distribute incoming mail and faxes.
• Prepare forms, records, schedules, memos, and other documents as directed.
• Accept co-payments when required.
• Handle, screen, or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a "Super User" for scheduling, registration, and billing systems.
• Provide assistance and training to colleagues in scheduling, registration, and billing workflows.
• Perform more complex or specialized functions, such as surgical scheduling and schedule changes or blocking, at an advanced competency level when needed.

Skills

Office experience

Communication

Organization

Telephone handling

Patient scheduling support

Bilingual English/Spanish

Education

High school diploma or equivalent

Certified Medical Administrative Assistant (CMAA)

Tools

Microsoft Office

Job description

Mass General Brigham Medical Group Northern Massachusetts, Inc. in Salem, MA is hiring a full-time Clinic/Practice Assistant to support our gastroenterology practice. You will greet patients, help with scheduling, and coordinate visits in a busy, patient-focused environment.

This non-patient-care role works under supervision, handles billing forms, records, and communications, and provides training to colleagues in scheduling and billing workflows. Onsite at Salem and Danvers with 40-hour weeks.