Gaming Retail Keyholder — Guest-Centric Leader

GameStop; Bristol (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

GameStop in Bristol, VA is seeking a Retail Keyholder to support store management, deliver outstanding guest service, and drive sales through product knowledge and loyalty programs.

You will greet guests, process purchases, manage returns, supervise staff in absence of management, and ensure the store remains clean, organized, and properly merchandised. This role requires a high school diploma, 1 year of retail experience, and a flexible schedule including nights and weekends.

Qualifications

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to stand and move throughout the store unassisted for up to 10 hours per day.

Responsibilities

• Provide best-in-class guest service and assist guests with gaming needs.
• Process purchases and returns accurately using the POS system.
• Promote GameStop loyalty programs and reservations.
• Maintain clean, organized store and properly merchandised fixtures.
• Supervise and delegate tasks in the absence of management.
• Support inventory control and loss prevention practices.
• Count and balance daily sales totals and manage bank deposits as needed.

Skills

Guest service

Communication

Teamwork

Problem solving

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

POS system

Job description

GameStop in Bristol, VA is seeking a Retail Keyholder to support store management, deliver outstanding guest service, and drive sales through product knowledge and loyalty programs.

You will greet guests, process purchases, manage returns, supervise staff in absence of management, and ensure the store remains clean, organized, and properly merchandised. This role requires a high school diploma, 1 year of retail experience, and a flexible schedule including nights and weekends.