Gaming Retail Keyholder: Guest Experience Lead

GameStop; Bristol (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

GameStop in Bristol, TN is seeking a Retail Keyholder to support store leadership and deliver exceptional guest service. You will assist customers with gaming needs, process transactions, and help maintain a clean, organized store environment.

The role emphasizes promoting loyalty programs, supporting management, and ensuring accurate daily operations. At least a high school diploma and 1+ year retail experience preferred.

Qualifications

• Must have strong guest service and communication abilities.
• Ability to use the POS system effectively during transactions.
• Bilingual English/Spanish is a plus for guest interactions.

Responsibilities

• Greet guests and assist with gaming needs, promotions, and trade-ins.
• Process purchases and returns via POS; handle questions promptly.
• Maintain clean, organized store and merchandise displays.
• Promote GameStop guest benefits and loyalty programs.
• Assist management with daily store operations and banking deposits.

Skills

Guest service

Communication skills

POS operation

Teamwork

Bilingual English/Spanish

Education

High school diploma

Tools

POS system

Job description

GameStop in Bristol, TN is seeking a Retail Keyholder to support store leadership and deliver exceptional guest service. You will assist customers with gaming needs, process transactions, and help maintain a clean, organized store environment.

The role emphasizes promoting loyalty programs, supporting management, and ensuring accurate daily operations. At least a high school diploma and 1+ year retail experience preferred.