Gaming Field Service Technician - Travel & Troubleshooting

Work180; Las Vegas (NV); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Aristocrat Gaming is seeking a Field Service Technician to install, convert, troubleshoot, and service gaming machines and related hardware across the United States and Canada. This entry-level role includes a robust, hands-on training program during the first 6 months.

You will travel regionally and potentially nationally, provide vip customer service in casino environments, and support ongoing technical issues with speed and professionalism.

Qualifications

• High school diploma or GED required.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and in a team; communicate effectively with customers.

Responsibilities

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
• Perform routine maintenance on gaming machines.
• Respond promptly to customer calls and emergency requests, prioritizing critical issues.
• Complete Pre-Site Surveys, follow the schedule, and perform service activities assigned.
• Maintain inventory accuracy and follow the parts inventory process.
• Support customers with technical inquiries and documentation.
• Report on trends, needs, and service challenges.
• Gather and report accurately on service activities using field service tools.
• Uphold high standards of professionalism, integrity, and customer service.

Skills

Customer service

Troubleshooting

Electronics

Mechanical aptitude

Driving

Communication

Education

High school diploma or GED

Job description

Aristocrat Gaming is seeking a Field Service Technician to install, convert, troubleshoot, and service gaming machines and related hardware across the United States and Canada. This entry-level role includes a robust, hands-on training program during the first 6 months.

You will travel regionally and potentially nationally, provide vip customer service in casino environments, and support ongoing technical issues with speed and professionalism.