Entry-Level Gaming Field Service Technician – Travel & Training

Aristocrat Gaming; Oklahoma; On-site; USD 38,000 - 46,000; Full time

Job summary

Aristocrat Gaming is seeking a Field Service Technician to support casino clients across the United States and Canada. You will install, troubleshoot, repair, and maintain gaming machines and controllers, with extensive hands-on training in your first six months.

You will travel within your territory, provide prompt customer service, and report on service activities using our field tools. This entry-level role offers development opportunities within Field Service Operations.

Qualifications

• High school diploma, GED, or equivalent work experience.
• Willing to travel daily and up to 30% regionally/nationally.
• Able to communicate effectively with customers and coworkers.
• Able to acquire a gaming license as required and assist with the process.

Responsibilities

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and controllers.
• Perform routine maintenance on gaming machines.
• Respond promptly to customer calls and emergencies, prioritizing critical issues.
• Complete pre-site surveys and follow the schedule for service activities.
• Maintain inventory accuracy and follow parts inventory process.
• Support customers with technical inquiries and documentation.
• Report trends, needs, and service challenges.
• Gather and report on service activities using field service management tools.

Skills

Customer service

Problem solving

Time management

Communication

Education

High school diploma or GED

Tools

Electronics basics

Electrical troubleshooting

Job description

Aristocrat Gaming is seeking a Field Service Technician to support casino clients across the United States and Canada. You will install, troubleshoot, repair, and maintain gaming machines and controllers, with extensive hands-on training in your first six months.

You will travel within your territory, provide prompt customer service, and report on service activities using our field tools. This entry-level role offers development opportunities within Field Service Operations.