Gaming Field Technician - Travel-Heavy Install & Support

aristocrat; Newcastle (OK); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Robust benefits package

Global career opportunities

World Leader in Gaming Entertainment

Job summary

Aristocrat Gaming in the United States is seeking a Field Service Technician to support casino customers across the country. You will install, troubleshoot, maintain, repair, and remove gaming machines, signs, and controllers, traveling as needed.

This entry-level role includes a hands-on and virtual training program during the first six months. This entry-level role includes a hands-on and virtual training program during the first six months, a safety-focused culture, and a benefits package.

Qualifications

• High school diploma, GED, or equivalent.
• At least 21 years of age.
• Have a clean and valid driver's license and maintain an insurable driving record.
• Able to acquire a gaming license as required (Aristocrat will assist with application, payment, and renewal).
• Willing to travel up to 75%.
• Self-starter, flexible, adaptable, highly organized, and proactive.
• Passion for technology and solving problems.
• Able to communicate effectively and constructively with customers and coworkers.

Responsibilities

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
• Perform routine maintenance on gaming machines.
• Respond promptly to customer calls and emergency requests, prioritizing critical issues.
• Complete Pre-Site Surveys, follow the schedule, and perform service activities assigned.
• Maintain inventory accuracy and follow the parts inventory process.
• Support customers with technical inquiries and documentation.
• Report on trends, needs, and service challenges.
• Gather and report accurately on service activities by using field service management reporting tools.
• Uphold high standards of professionalism, integrity, and customer service daily.
• Self-direct and carry out day-to-day tasks with little direction.
• Follow Aristocrat's Safety Guidelines.

Skills

Problem solving

Customer communication

Self-motivation

Organization

Technology enthusiasm

Education

High school diploma or GED

Job description

Aristocrat Gaming in the United States is seeking a Field Service Technician to support casino customers across the country. You will install, troubleshoot, maintain, repair, and remove gaming machines, signs, and controllers, traveling as needed.

This entry-level role includes a hands-on and virtual training program during the first six months. This entry-level role includes a hands-on and virtual training program during the first six months, a safety-focused culture, and a benefits package.