Gaming Field Service Technician I

Light & Wonder; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Light & Wonder is hiring a Field Service Technician to install, configure, and service gaming products at customer sites. You will troubleshoot hardware components, perform inspections, and manage parts ordering while maintaining regular contact with customers and documenting all field work.

A valid gaming card and driver’s license are required, with travel and overnight stays common. The role requires a technical background with electronics experience and a HS diploma; CDL is a plus.

Qualifications

• 1 year electrical/electronics experience or related training.
• Valid driver’s license; ability to obtain CDL if necessary.
• Valid gaming card (or ability to obtain one).
• High School Diploma/GED; technical/military training is a plus.

Responsibilities

• Install, setup, maintain and reconfigure gaming products.
• Perform troubleshooting to the assembly level (printer, bill validator, cables, etc.).
• Order replacement parts and supplies.
• Maintain contact with the customer on a regular basis during service and follow-up after completion.
• Complete daily paperwork including Field service Reports, Time Sheets and Expense Reports.
• Perform initial and final inspections to ensure proper operation after game installation.
• Perform other tasks as assigned by the supervisor.
• Maintain knowledge of game components and jurisdictional requirements.
• Keep supervisor informed of ongoing issues.

Skills

Electrical/electronics experience

Driver's license

Travel readiness

Communication skills

Education

High School Diploma/GED

Tools

Multimeters

Polarity checkers

Drills

Screwdrivers

Job description

Light & Wonder is hiring a Field Service Technician to install, configure, and service gaming products at customer sites. You will troubleshoot hardware components, perform inspections, and manage parts ordering while maintaining regular contact with customers and documenting all field work.

A valid gaming card and driver’s license are required, with travel and overnight stays common. The role requires a technical background with electronics experience and a HS diploma; CDL is a plus.