Gaming Equipment Field Technician: Travel & On-Call

AGS, LLC; Cut Bank (MT); On-site; USD 42,000 - 66,000; Full time

Job summary

AGS is seeking a Field Service Technician to troubleshoot and service gaming equipment across casino environments. You will install, upgrade, and maintain equipment, perform routine maintenance, and generate precise reports while delivering top-notch customer service to both internal and external clients.

You should have a high school diploma or GED, a valid driver’s license, basic knowledge of AC/DC electronics and networking, and be comfortable with a flexible schedule including mornings,

Qualifications

• High School diploma or GED.
• Valid driver’s license and vehicle insurance.
• Basic knowledge of AC/DC electronics and computer networking.
• Experience in electronics or computer networking; gaming experience bonus.
• Basic computer skills and MS Office (Word, Excel, Outlook).
• Flexible schedule; ability to work mornings, nights, weekends, holidays.
• Ability to obtain licenses through gaming authorities (NGCB or others).

Responsibilities

• Install, upgrade, and perform procedures on gaming equipment.
• Perform preventative and general maintenance on AGS casino products.
• Complete paperwork and reports—timely, detailed, and accurate.
• Provide best-in-class customer service to internal and external customers.
• Fix service incidents quickly and escalate when needed.
• Keep track of parts and inventory.
• Be part of weekly on-call rotation.
• Follow safety protocols in high-energy environments.

Skills

Driver's license

AC/DC electronics

Computer networking

Gaming experience

Software: Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

AGS is seeking a Field Service Technician to troubleshoot and service gaming equipment across casino environments. You will install, upgrade, and maintain equipment, perform routine maintenance, and generate precise reports while delivering top-notch customer service to both internal and external clients.

You should have a high school diploma or GED, a valid driver’s license, basic knowledge of AC/DC electronics and networking, and be comfortable with a flexible schedule including mornings,