Gaming Equipment Field Technician - On-Call & Travel

AGS; Madison (WI); On-site; USD 48,000 - 70,000; Full time

Job summary

AGS is seeking a Field Service Technician to install, upgrade, and service gaming equipment at casino properties. You’ll troubleshoot hardware, perform preventive maintenance, and deliver best-in-class customer service.

The role requires a high school diploma or GED, a valid driver’s license, basic knowledge of AC/DC electronics and computer networking, and the ability to work flexible hours, including nights and weekends. Travel to sites and on-call rotations are part of the job.

Qualifications

• Education: High School diploma or GED
• License to Drive: A valid driver’s license, vehicle insurance
• Tech Skills: You’re a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we’ll help you level up!).
• Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).
• Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
• Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
• Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Responsibilities

• Tech-Savvy Tasks: Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.
• Maintenance Master: Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!
• Report Wizard: Complete paperwork and reports like a pro—timely, detailed, and accurate.
• Customer Service Champion: Provide “best-in-the-business” service to our customers…internal and external.
• Troubleshooting Superstar: Fix service incidents quickly and efficiently and elevate issues when needed.
• Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
• On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.
• Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

Skills

Problem solving

AC/DC electronics

Computer networking

Gaming experience

Education

High School diploma or GED

Tools

Microsoft Office

Basic computer skills

Job description

AGS is seeking a Field Service Technician to install, upgrade, and service gaming equipment at casino properties. You’ll troubleshoot hardware, perform preventive maintenance, and deliver best-in-class customer service.

The role requires a high school diploma or GED, a valid driver’s license, basic knowledge of AC/DC electronics and computer networking, and the ability to work flexible hours, including nights and weekends. Travel to sites and on-call rotations are part of the job.