Gaming Equipment Field Technician - Travel & Hands-On Support

AGS, LLC; Las Vegas (NV); On-site; USD 30,000 - 39,000; Full time

Job summary

AGS is seeking a Field Service Technician to install, repair and maintain gaming equipment in casino environments across the territory. You will troubleshoot electronics and networking issues, perform regular preventative maintenance, and ensure accurate reporting and documentation.

You’ll travel to different casinos, handle on-call shifts, and adapt to varying work settings while meeting safety standards and customer service expectations.

Qualifications

• High School diploma or GED required.
• Valid driver's license and vehicle insurance.
• Basic knowledge of AC/DC electronics and computer networking.
• Experience in electronics and computer networking; gaming experience is a bonus.
• Basic computer skills and MS Office (Word, Excel, Outlook).
• Flexible schedule including mornings, nights, weekends and holidays.
• Ability to obtain Nevada Gaming Control Board (NGCB) license.

Responsibilities

• Install, upgrade, and perform procedures on gaming equipment.
• Perform preventative and general maintenance on AGS casino products.
• Complete paperwork and reports in a timely, detailed, and accurate manner.
• Provide customer service to internal and external customers.
• Fix service incidents quickly and escalate issues when needed.
• Keep track of parts and inventory to stay on top of your game.
• Be part of a weekly on-call rotation with fellow technicians.
• Follow safety protocols in high-energy environments.

Skills

AC/DC electronics

Computer networking

Gaming experience

Education

High School diploma or GED

Tools

Microsoft Office

Job description

AGS is seeking a Field Service Technician to install, repair and maintain gaming equipment in casino environments across the territory. You will troubleshoot electronics and networking issues, perform regular preventative maintenance, and ensure accurate reporting and documentation.

You’ll travel to different casinos, handle on-call shifts, and adapt to varying work settings while meeting safety standards and customer service expectations.