Game-Day Ticketing Specialist (Casual)

Villanova; Pennsylvania; On-site; USD 20,000 - 28,000; Part time

Job summary

Villanova University’s Ticket Office is seeking a casual, event-based Ticket Office Assistant to support game-day ticket operations, assist with walk-up sales, and ensure accurate processing at the ticket office.

You will provide courteous service to fans, staff, and guests, handle will-call and compliance pass lists, and help with reconciliation while working evenings, weekends, and holidays as needed.

Qualifications

• High School diploma or equivalent required.
• Experience in in-person customer service.
• Ability to multitask in a fast-paced environment.
• Availability for weeknights, weekends, and holidays.

Responsibilities

• Provide courteous and professional customer service to fans, donors, staff, students, alumni, and other guests at the ticket office during athletic events; answer customer inquiries and assist with ticket-related concerns.
• Process walk-up ticket orders and payments accurately in accordance with established Ticket Office policies and procedures.
• Complete daily reconciliation of ticket sales and payments and promptly report discrepancies to Ticket Office staff.
• Support game-day ticket operations, including compliance pass list and will-call distribution, as assigned.
• Perform other duties and assist with game-day assignments and projects as directed by Ticket Office staff.

Skills

Verbal communication

Customer service

Problem-solving

Organizational skills

Attention to detail

Punctuality

Education

High School diploma or equivalent

Some college coursework preferred

Tools

Microsoft Word

Excel

Job description

Villanova University’s Ticket Office is seeking a casual, event-based Ticket Office Assistant to support game-day ticket operations, assist with walk-up sales, and ensure accurate processing at the ticket office.

You will provide courteous service to fans, staff, and guests, handle will-call and compliance pass lists, and help with reconciliation while working evenings, weekends, and holidays as needed.