Athletics Ticket Office Assistant (Student) Evenings/Weekends

VILLANOVA UNIVERSITY; Rosemont (PA); On-site; USD 15,000 - 18,000; Part time

Job summary

Villanova University seeks a Ticket Office Assistant to provide friendly, on-site support at game-day ticket offices. You will handle inquiries, process sales, and help reconcile daily cash and payments, supporting will-call, passes and scanning operations.

Candidates should have prior in-person customer service experience, proficiency with MS Office, and a reliable, punctual, detail-oriented mindset. Weekend and weeknight shifts are required for athletic events.

Qualifications

• Experience in an in-person customer service position.
• Familiarity with MS Office applications (Word/Excel).
• Dependable, punctual and possess effective communication and problem solving skills, with strong attention to detail.
• Customer-friendly personality and ability to convey a positive image of the University and Athletics Department.
• Ability to multi-task and work in a fast-paced environment.
• Ability to work weeknights and weekends for events, including all home football games.
• Reliable transportation to and from athletic events.

Responsibilities

• Answer customer inquiries and process ticket sales via walk-up orders.
• Daily reconciliation of ticket sales and payments.
• Assist with compliance pass entrance, will-call distribution and scanning operations.
• Perform other tasks as assigned by the Ticket Office staff.

Skills

Customer service

Communication skills

Attention to detail

Punctuality

Dependable

Problem solving

Tools

MS Office (Word/Excel)

Job description

Villanova University seeks a Ticket Office Assistant to provide friendly, on-site support at game-day ticket offices. You will handle inquiries, process sales, and help reconcile daily cash and payments, supporting will-call, passes and scanning operations.

Candidates should have prior in-person customer service experience, proficiency with MS Office, and a reliable, punctual, detail-oriented mindset. Weekend and weeknight shifts are required for athletic events.