Ticket Office Assistant

VILLANOVA UNIVERSITY; Rosemont (PA); On-site; USD 15,000 - 18,000; Part time

Job summary

Villanova University seeks a Ticket Office Assistant to provide friendly, on-site support at game-day ticket offices. You will handle inquiries, process sales, and help reconcile daily cash and payments, supporting will-call, passes and scanning operations.

Candidates should have prior in-person customer service experience, proficiency with MS Office, and a reliable, punctual, detail-oriented mindset. Weekend and weeknight shifts are required for athletic events.

Qualifications

• Experience in an in-person customer service position.
• Familiarity with MS Office applications (Word/Excel).
• Dependable, punctual and possess effective communication and problem solving skills, with strong attention to detail.
• Customer-friendly personality and ability to convey a positive image of the University and Athletics Department.
• Ability to multi-task and work in a fast-paced environment.
• Ability to work weeknights and weekends for events, including all home football games.
• Reliable transportation to and from athletic events.

Responsibilities

• Answer customer inquiries and process ticket sales via walk-up orders.
• Daily reconciliation of ticket sales and payments.
• Assist with compliance pass entrance, will-call distribution and scanning operations.
• Perform other tasks as assigned by the Ticket Office staff.

Skills

Customer service

Communication skills

Attention to detail

Punctuality

Dependable

Problem solving

Tools

MS Office (Word/Excel)

Job description

Ticket Office Assistant

Position Information

Posting Number: 20260319V

Position Title: Ticket Office Assistant

Posting Type Student Hours/week: 10

Eligibility: Work study preferred but open to all students

Semester 2026-2027 Academic Year

Location Detailed Work Schedule Weeknight and weekend athletic events.

Number of positions: 12

Department: 728-Athl - Ticket Office

Contact Name: Eryn Schultz

Contact Phone/Extension: [e-mail]

Position Summary Information Job Description Summary: In accordance with established policies and procedures, the Ticket Office Assistant provides exceptional customer service in person at the ticket office on game days for events hosted by Villanova Athletics.

• Answer customer inquiries and process ticket sales via walk-up orders.


• Responsible for daily reconciliation of ticket sales and payments.


• Other assignments may include but are not limited to the compliance pass entrance, will-call distribution and scanning operations.


• Perform other tasks as assigned by the Ticket Office staff.

Requirements:

• Experience in an in-person customer service position.


• Familiarity with MS Office applications (Word/Excel).


• Applicants should be dependable, punctual and possess effective communication and problem solving skills, as well as strong attention to detail.


• Must have a customer-friendly personality and project a positive image of the University and the Athletics Department to fans, donors, staff, students, alumni, and other groups.


• Must be able to multi-task and work in a fast-paced environment.


• Must be able to work weeknights and weekends as needed for events, including working all home football games.


• Must have reliable transportation to and from athletic events.

Additional Information:

Athletic ticketed sports throughout the 2026-2027 seasons include: Football, Volleyball, Women's and Men's Basketball, and Men's and Women's Lacrosse. 1-2 years customer service experience preferred but not required. Please attach a resume, cover letter and a copy of your VU Class Schedule.

Physical Demands Summary: Some jobs require lifting, extensive walking and/or lengthy periods of standing along with exposure to both natural (i.e. weather) and event (i.e. music/crowd volume) related elements.

Wage Rate: $11.25

Closing Date (11:59pm ET): Open Until Filled Yes

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Are you currently a registered Villanova student?
  
  
  • Yes
  
  
  • No
  
  


• * Are you eligible for work study?
  
  
  • Yes
  
  
  • No
  
  
  • I don't know
  
  


• * What is your availability? (days and times)

  (Open Ended Question)



• * Have you ever worked on campus before? If \"Y\", what department and semester/year?

  (Open Ended Question)



• * I understand that satisfactory attendance in all academic classes is required to maintain student employment at Villanova University.
  
  
  • Yes
  
  
  • No
  
  

Optional Applicant Documents:

Required Documents Optional Documents

• Cover Letter / Letter of Interest


• Other Document


• Resume / Curriculum Vitae