Associate Athletics Director for Ticket Operations

VILLANOVA UNIVERSITY; Lower Merion Township (Montgomery County); Presencial; USD 99.000 - 121.000; Jornada completa

Descripción de la vacante

Villanova University in Villanova, PA is seeking an Associate Athletics Director for Ticket Operations to lead day-to-day ticket office activities, including ticket building, processing, renewals, and reporting, while aligning with donor and marketing strategies. This role coordinates with senior athletics leadership to ensure superior customer service and data integrity.

The ideal candidate has a Bachelor's degree, 6+ years in ticket operations with 2+ years managing a Ticket Operations Office,

Formación

• Bachelor’s degree required.
• 6+ years in ticket operations with at least 2 years leading a Ticket Operations Office.
• Strong verbal and written communication and customer service skills.
• Strong analytical skills and understanding of accounting principles.

Responsabilidades

• Oversee day-to-day operations of the Ticket Office, including digital ticket distribution and staff management.
• Coordinate with President’s Office and University Advancement for seating and ticketing needs.
• Run reports for NCAA and internal revenue data and daily/weekly fiscal year reports.
• Coordinate with third party vendors and maintain ticketing databases.
• Develop ticket pricing and oversee renewals and on-sale timelines.

Conocimientos

Verbal communication

Written communication

Organization

Customer service

Analytical skills

Accounting principles

Educación

Bachelor's degree

Herramientas

Paciolan

Databases

Descripción del empleo

Associate Athletics Director for Ticket Operations

Posting Details (Default Section) Posting Number: 20260478S Position Title: Associate Athletics Director for Ticket Operations Position Type: Staff Location: Villanova, PA Recruitment Type: Internal/External Applicants Work Schedule: full-time/12-months Avg Hours Week Department: 728-Athl - Ticket Office Position Summary:

Why work at Villanova?

• Join a mission-driven organization. Since Villanova University’s founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.
• Villanova has been included among the nation’s best colleges and universities. VU’s inclusion again in U.S. News & World Report’s 2025 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum.
• Villanova’s most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more .

Responsible for the day-to-day activities of the athletic ticket office including but not limited to the building of ticketed athletic events (full season/partial season/single game/group tickets) as well as the processing of tickets, renewals, and financial reporting of ticketed athletic events. This position will work closely with the Associate AD/Ticket Sales & Service, the Deputy AD/ CRO , the Director of Ticket Sales Marketing, the Associate AD/Business Operations, the Assistant VP/Athletics Development, and the President’s Office while ensuring a high level of customer and donor service. This position will also work on the integration of donor and season ticket databases and collaborate with marketing staff to generate effective ticketing strategies. In addition, the role will coordinate the distribution of student, community, and player-complimentary digital tickets for football, men’s and women’s basketball and other ticketed athletic events and selected outside events in Athletics venues.

All duties must be performed in accordance with University, Conference, and NCAA policies and regulations. Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University’s mission and values.

Duties and Responsibilities

Oversight of Ticket Operations and Team Members

• Manage and oversee the operations side of the Ticket Office including building, processing, and facilitating digital ticket distribution for athletic events; and management of full-time, part-time, student and volunteer staff.
• Coordinate with the President’s Office and the University Advancement Office for ticketing needs and seating assignments related to home, away, and Tournament games.
• Run reports including but not limited to, NCAA and internal revenue reports, and daily/weekly fiscal year reports for the Athletics Business Office.
• Work cooperatively with Internal Audit, as needed.
• Coordinate with third party ticket vendors, including managing the digital ticketing process.
• Maintain data in the ticketing database.
• Coordinate with University Technology Services for technical needs for the Ticket Office.
• Take part in meetings with the marketing and ticket sales team to develop ticket promotions to increase revenue.
• Manage ticketing system contract, relationship and technology for all ticketing and development services.
• Develop suggested ticket pricing based on historical data.
• Facilitate ticket renewal and on sale timelines.
• Serve as ticketing point person for basketball games played off campus at Xfinity Mobile Arena.
• Provide direction related to new ticketing revenue-generating initiatives and suggest best practices for utilizing the ticketing system and database.
• Assist with overseeing all ticket operations and customer service.

Other

• Other duties as assigned.

Minimum Qualifications: Formal Education:

• Bachelor’s degree is required.

Work Experience:

• 6+ years of ticket operations experience including a minimum of 2 years spent running and overseeing a Ticket Operations Office.

Work Skills (e.g., written and verbal communication skills):

• Excellent verbal and written communication skills.
• Excellent organization skills.
• An ability to provide a high level of customer service
• Strong analytical skills and understanding of accounting principles.

Equipment Knowledge:

• Proficiency with Paciolan operating and reporting system preferred, or other automated ticketing system, as well as personal computer applications (word processing, spreadsheets, database.)

Other:

• Interest in and knowledge of Villanova and its athletic programs.

Preferred Qualifications: Work Experience:

• Experience in professional/college sports, specifically related to ticket operations is preferred.
• Interest in and knowledge of Villanova Athletics and its programs.
• Collaborative team player with the ability to work effectively with staff and campus partners.

Physical Requirements and/or Unusual Work Hours: Working conditions are normal for an office environment.

• Professional work environment.
• Significant night and weekend work required.
• Occasional travel may be required.
• Occasional lifting and carrying.

Special Message to Applicants: Posting Date: 10/23/2026 Closing Date (11:59pm ET): Salary Posting Information: The approved range for this position is up to $110,000. The final salary will be determined with consideration of several factors including the selected candidate’s qualifications, department budget availability, market data, and internal equity.” Salary Grade: 17 Job Classification: exempt

References Needed

References Needed Minimum Number of References Needed 3 Maximum Number of References Needed 5