Game-Day Ticketing & Customer Service Associate

Virginia Commonwealth University; Richmond (VA); On-site; USD 16,000 - 23,000; Part time

Job summary

Virginia Commonwealth University Athletics is seeking a part-time Ticket Office Assistant to support full-time staff with daily office tasks and game-day operations in a fully onsite environment in Richmond, VA. Responsibilities include handling phone, window, and mail orders, will-call distribution, and exemplary customer service for donors and the public.

The role requires a high school diploma, strong communication, and teamwork.

Qualifications

• Minimum Qualifications: High School Graduate
• Must possess excellent customer service skills
• Ability to communicate effectively
• Knowledge of PC operations and software
• Ability to work well in a team environment
• Adherence to NCAA, conference, and institutional rules and regulations

Responsibilities

• Sell tickets and manage and distribute will call
• Assist with all athletic ticketed events using Paciolan software
• Assist with game day ticketing
• Provide a high level of customer service to donors, ticket holders, and the general public
• Other duties as assigned

Skills

Customer service

Communication

PC operations

Teamwork

NCAA rules

Education

High School Diploma

Tools

Paciolan software

Job description

Virginia Commonwealth University Athletics is seeking a part-time Ticket Office Assistant to support full-time staff with daily office tasks and game-day operations in a fully onsite environment in Richmond, VA. Responsibilities include handling phone, window, and mail orders, will-call distribution, and exemplary customer service for donors and the public.

The role requires a high school diploma, strong communication, and teamwork.