Ticket Office Assistant (Casual)

Villanova; Pennsylvania; On-site; USD 20,000 - 28,000; Part time

Job summary

Villanova University’s Ticket Office is seeking a casual, event-based Ticket Office Assistant to support game-day ticket operations, assist with walk-up sales, and ensure accurate processing at the ticket office.

You will provide courteous service to fans, staff, and guests, handle will-call and compliance pass lists, and help with reconciliation while working evenings, weekends, and holidays as needed.

Qualifications

• High School diploma or equivalent required.
• Experience in in-person customer service.
• Ability to multitask in a fast-paced environment.
• Availability for weeknights, weekends, and holidays.

Responsibilities

• Provide courteous and professional customer service to fans, donors, staff, students, alumni, and other guests at the ticket office during athletic events; answer customer inquiries and assist with ticket-related concerns.
• Process walk-up ticket orders and payments accurately in accordance with established Ticket Office policies and procedures.
• Complete daily reconciliation of ticket sales and payments and promptly report discrepancies to Ticket Office staff.
• Support game-day ticket operations, including compliance pass list and will-call distribution, as assigned.
• Perform other duties and assist with game-day assignments and projects as directed by Ticket Office staff.

Skills

Verbal communication

Customer service

Problem-solving

Organizational skills

Attention to detail

Punctuality

Education

High School diploma or equivalent

Some college coursework preferred

Tools

Microsoft Word

Excel

Job description

Ticket Office Assistant (Casual)

Position Title: Ticket Office Assistant (Casual)

Position Type: Temp/Intern

Location: Villanova, PA

Work Schedule: temporary

Department: 728-Athl - Ticket Office

Join a mission-driven organization. Since Villanova University’s founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others. Villanova has been included among the nation’s best colleges and universities. VU’s inclusion again in U.S. News & World Report’s 2026 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum. The Ticket Office Assistant supports ticket operations for ticketed events hosted by Villanova Athletics. In accordance with established policies and procedures, the position provides exceptional customer service in person at the ticket office on game days, processes walk-up ticket sales, assists with ticket reconciliation, and supports will-call and compliance pass list distribution. This is a casual, event-based position. Work is scheduled on an as-needed basis primarily to support Villanova Athletics games and ticketed events. Hours will vary based on the athletic event schedule and are not guaranteed on a regular weekly basis. Work may include evenings, weekends, and holidays. All duties must be completed in compliance with University and NCAA rules and regulations.

Duties and Responsibilities

• Provide courteous and professional customer service to fans, donors, staff, students, alumni, and other guests at the ticket office during athletic events; answer customer inquiries and assist with ticket-related concerns.
• Process walk-up ticket orders and payments accurately in accordance with established Ticket Office policies and procedures.
• Complete daily reconciliation of ticket sales and payments and promptly report discrepancies to Ticket Office staff.
• Support game-day ticket operations, including compliance pass list and will-call distribution, as assigned.
• Perform other duties and assist with game-day assignments and projects as directed by Ticket Office staff.

Minimum Qualifications

Formal Education:

• High School diploma or equivalent required.

Work Experience:

• Previous experience in an in-person customer service position.

Work Skills:

• Effective verbal communication, customer service, problem-solving, and organizational skills; ability to multitask in a fast-paced environment; strong attention to detail; dependable and punctual.

Specific Job Knowledge:

• Ability to follow established ticket office policies and procedures, accurately process ticket transactions, reconcile sales and payments, and assist with will-call and compliance pass list distribution.

Equipment Knowledge:

• Familiarity with Microsoft Office applications, including Word and Excel.

Other:

• Must demonstrate a customer-service orientation and project a positive image of Villanova University and Villanova Athletics.
• Must be available to work weeknights, weekends, and holidays as needed for events and have reliable transportation to and from athletic events.

Preferred Qualifications

Formal Education:

• Some college coursework or postsecondary education preferred.

Work Experience:

• Previous experience in ticketing, athletics, event operations, cash handling, or a related customer service environment.

Work Skills:

• Demonstrated ability to remain professional and accurate while assisting a high volume of customers in an event setting.

Specific Job Knowledge:

• Familiarity with game-day ticket office operations, including walk-up sales, will-call distribution, and pass lists.

Equipment Knowledge:

• Experience using point-of-sale, ticketing, or payment-processing systems.

Other:

• Familiarity with collegiate athletics or event operations.

Physical Requirements and/or Unusual Work Hours

Working Conditions/Environment:

• Event-driven schedule with work performed in and around athletic ticket office and event locations. Hours vary based on the Athletics event schedule and may include weeknights, weekends, and holidays.

Tools, machinery and equipment used:

• Computer, telephone, printer, Microsoft Word and Excel, and ticket sales/payment-processing equipment.

Environmental conditions:

• Work may involve a fast-paced customer service environment, event-related noise, crowds, and possible exposure to outdoor weather conditions depending on the assigned venue.

Physical requirements:

• Ability to remain at an assigned ticket office or event location for extended periods; move within the event venue as needed; communicate with guests; and use a computer, ticketing equipment, and payment-processing equipment.

EEO Statement

Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University’s mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University’s mission and values.

Salary and Classification

Posting Date: 11/09/2026
Closing Date (11:59pm ET):
Salary: $17.50/hour
Job Classification: non-exempt

Documents needed to complete your application

Required Documents

• Cover Letter / Letter of Interest
• Resume / Curriculum Vitae

Optional Documents