Ticketing Operations Lead, Athletics

VILLANOVA UNIVERSITY; Lower Merion Township (Montgomery County); On-site; USD 99,000 - 121,000; Full time

Job summary

Villanova University in Villanova, PA is seeking an Associate Athletics Director for Ticket Operations to lead day-to-day ticket office activities, including ticket building, processing, renewals, and reporting, while aligning with donor and marketing strategies. This role coordinates with senior athletics leadership to ensure superior customer service and data integrity.

The ideal candidate has a Bachelor's degree, 6+ years in ticket operations with 2+ years managing a Ticket Operations Office,

Qualifications

• Bachelor’s degree required.
• 6+ years in ticket operations with at least 2 years leading a Ticket Operations Office.
• Strong verbal and written communication and customer service skills.
• Strong analytical skills and understanding of accounting principles.

Responsibilities

• Oversee day-to-day operations of the Ticket Office, including digital ticket distribution and staff management.
• Coordinate with President’s Office and University Advancement for seating and ticketing needs.
• Run reports for NCAA and internal revenue data and daily/weekly fiscal year reports.
• Coordinate with third party vendors and maintain ticketing databases.
• Develop ticket pricing and oversee renewals and on-sale timelines.

Skills

Verbal communication

Written communication

Organization

Customer service

Analytical skills

Accounting principles

Education

Bachelor's degree

Tools

Paciolan

Databases

Job description

Villanova University in Villanova, PA is seeking an Associate Athletics Director for Ticket Operations to lead day-to-day ticket office activities, including ticket building, processing, renewals, and reporting, while aligning with donor and marketing strategies. This role coordinates with senior athletics leadership to ensure superior customer service and data integrity.

The ideal candidate has a Bachelor's degree, 6+ years in ticket operations with 2+ years managing a Ticket Operations Office,