Spa Coordinator

Woodhouse Spa - Cedar Park; Fishers (IN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

5% retail commission

Monthly bonuses

Free spa services

Growth opportunities

Training & development

Flexible schedule

Employee discounts

Company parties

Job summary

Woodhouse Day Spa in Fishers, IN is seeking a warm Spa Coordinator to greet guests, manage the front desk, and support daily spa operations. You will drive guest satisfaction and help maintain a smooth guest journey in a luxury setting.

Role includes upselling services and retail, coordinating appointments with booking/POS software, and collaborating with the team. Competitive hourly pay with bonuses and growth opportunities awaits.

Qualifications

• 1-2 years of front desk, guest services, or hospitality/retail experience.
• Friendly, professional demeanor with strong communication.
• Comfort learning booking and point-of-sale software.

Responsibilities

• Warmly greet, check in, and check out every guest.
• Recommend services, upgrades, and retail products tailored to guest needs.
• Maintain an organized, welcoming front desk environment.
• Manage the appointment book to maximize bookings.
• Support the team with scheduling, phones, and guest inquiries.

Skills

Front desk experience

Guest services

Hospitality/retail

Communication skills

Customer service

Tools

Booking software

POS software

Job description

Spa Coordinator

About Woodhouse Day Spa

Woodhouse Day Spa is a modern luxury day spa dedicated to delivering elevated experiences and exceptional hospitality in a refined, guest-centric environment. Our front desk and hospitality team are the face of our brand — setting the tone for every guest interaction with professionalism, warmth, and expertise.

The Opportunity

We are seeking a warm, sales-savvy Spa Coordinator to join our front desk team. The ideal candidate is guest-centered, detail-oriented, and excited to build a career in luxury hospitality. You'll serve as the first point of contact for our guests and play a key role in the guest journey, retail sales, and the daily rhythm of the spa.

What You'll Do

• Warmly greet, check in, and check out every guest
• Recommend services, upgrades, and retail products tailored to guest needs
• Maintain an organized, welcoming front desk environment
• Manage the appointment book to maximize bookings
• Support the team with scheduling, phones, and guest inquiries

What We're Looking For

• 1-2 years of front desk, guest services, or hospitality/retail experience
• A friendly, professional demeanor and strong communication skills
• Comfort learning booking and point-of-sale software
• Flexible availability including evenings and weekends

What Success Looks Like

• Averaging $25/hr in retail sales
• Achieving a 30% or higher rebooking rate
• Consistently high guest satisfaction scores
• Meeting monthly upsell and service recommendation goals

What We Offer

• Competitive hourly pay plus monthly performance bonuses
• 5% retail commission with tiered bonus incentives
• Complimentary and discounted spa services
• Potential growth path to Key Holder and management roles
• Ongoing training and a supportive, collaborative team culture

Benefits

• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule

If you love creating five-star experiences and want to grow your career in luxury hospitality, we'd love to meet you.

Compensation: $18.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Passion Meets Purpose at Woodhouse

At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.

Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you'll share your craft in a luxury environment with ample opportunity for growth.

About Us

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.

• Specific benefits vary by location