Funeral Home Transfer Care Specialist

Socket.dev; Lacey (WA); On-site; USD 38,000 - 52,000; Full time

Job summary

Socket.dev is seeking a Transfer Care Specialist to serve as the families' first point of contact, coordinating the transfer of the decedent to the funeral home with dignity and empathy. You will transport between facilities, navigate varied traffic, and maintain composure in challenging situations.

The role requires 21+, a valid driver’s license with a clean driving record, and the ability to lift 100 lbs. Flexibility for nights/weekends is essential and professionalism is expected at all times.

Qualifications

• Must be at least 21 years old.
• Valid state-issued driver’s license with a clean driving record.
• Ability to lift 100 lbs safely.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Calm, compassionate demeanor for handling sensitive situations.
• Ability to follow detailed instructions and apply feedback.

Responsibilities

• Serve as families' first point of contact and assist with transfer of decedent to the funeral home.
• Transport the deceased between nursing homes, hospitals, residences, or coroner's offices.
• Navigate local roads and adapt to traffic, weather, and time constraints.
• Work irregular hours, including nights and weekends, as on-call coverage.
• Ensure all paperwork is completed accurately and on time per laws and regulations.
• Maintain a professional appearance and perform related duties as needed.

Skills

Compassion

Communication

Attention to detail

Follow instructions

Problem solving

Tools

Microsoft Office Suite

Job description

As a Transfer Care Specialist, you are most often our families' first point of contact as you transport the deceased from nursing homes, hospitals, residences, or coroner's offices to the funeral home. As funeral home representatives, you must maintain composure in challenging situations with compassion and kindness. You must be at least 21 years old, able to safely lift 100lbs, and have a valid state-issued driver's license and a clean driving record.

What You Will Do:

• Compassion & Empathy:Respectfully answer questions and direct Families to appropriate resources upon arrival and departure for transfer of the decedent
• Safe Transport:Navigate local roads and highways with varying traffic, time of day/night, and weather conditions; familiar with GPS or direction apps
• Reliability & Availability:Willing to work irregular hours as needed (on-call), including nights and weekends; filling in for funeral attendants and full-time staff shifts to drive hearse as needed
• Meticulous Attention:Ensure paperwork is completed correctly and timely per relevant laws and regulations
• Critical Thinking:Receive instructions for multiple tasks, determine the ideal order for the tasks, and complete them promptly
• Professional Demeanor:Maintain neat and presentable appearance; perform other projects and duties as needed (such as washing vehicles)

What We Require:

• Valid state-issued driver's license with a clear driving record
• Ability to lift 100lbs safely
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Composure and compassion
• Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude
• Ability to establish and maintain effective internal and external work processes