Funeral Home Transfer Care Specialist

Foundation Partners Group; Eugene (OR); On-site; USD 32,000 - 52,000; Full time

Job summary

Foundation Partners Group in Eugene, OR is seeking a Transfer Care Specialist to serve families as the first point of contact, transporting the deceased from nursing homes, hospitals, residences, or coroner's offices to the funeral home. You must remain calm and compassionate, be able to lift 100 lbs, and hold a valid driver's license.

This role requires on-call availability, including nights and weekends, and involves paperwork and professional conduct.

Qualifications

• Valid state-issued driver's license with a clean driving record.
• Ability to lift 100lbs safely.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Composure and compassion.
• Ability to follow detailed instructions and accept feedback positively.
• Ability to establish and maintain effective internal and external work processes.

Responsibilities

• Compassion & Empathy: Direct Families to resources upon arrival and departure for transfer of the decedent.
• Safe Transport: Navigate local roads with varying traffic, time of day, and weather; familiar with GPS.
• Reliability & Availability: Willing to work irregular hours (on-call), including nights and weekends; drive hearse as needed.
• Meticulous Attention: Ensure paperwork is completed correctly and timely per laws and regulations.
• Critical Thinking: Follow instructions and determine task order to complete them promptly.
• Professional Demeanor: Maintain neat appearance; perform other duties (washing vehicles) as needed.

Skills

Composure under pressure

Compassion

Attention to detail

Communication

Teamwork

Tools

Microsoft Office

Job description

As a Transfer Care Specialist, you are most often our families' first point of contact as you transport the deceased from nursing homes, hospitals, residences, or coroner's offices to the funeral home. As funeral home representatives, you must maintain composure in challenging situations with compassion and kindness. You must be at least 21 years old, able to safely lift 100lbs, and have a valid state-issued driver's license and a clean driving record.

What You Will Do

• Compassion & Empathy: Respectfully answer questions and direct Families to appropriate resources upon arrival and departure for transfer of the decedent
• Safe Transport: Navigate local roads and highways with varying traffic, time of day/night, and weather conditions; familiar with GPS or direction apps
• Reliability & Availability: Willing to work irregular hours as needed (on-call), including nights and weekends; filling in for funeral attendants and full-time staff shifts to drive hearse as needed
• Meticulous Attention: Ensure paperwork is completed correctly and timely per relevant laws and regulations
• Critical Thinking: Receive instructions for multiple tasks, determine the ideal order for the tasks, and complete them promptly
• Professional Demeanor: Maintain neat and presentable appearance; perform other projects and duties as needed (such as washing vehicles)

What We Require

• Valid state-issued driver's license with a clear driving record
• Ability to lift 100lbs safely
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Composure and compassion
• Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude
• Ability to establish and maintain effective internal and external work processes

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled